Group Technical Architect
HCLTech
Group Technical Architect
About this role
Job Summary
We are seeking an experienced SAP Service Cloud Version 2 Solution Architect to lead the design and implementation of SAP Service Cloud V2 for a Utilities customer. The Solution Architect will define the end-to-end Customer Service solution using SAP Service Cloud Version 2 with the Add-On for Utilities, integrated with SAP S/4HANA Utilities through SAP BTP / SAP Integration Suite. This role requires strong hands-on Service Cloud V2 experience, Utilities industry knowledge, integration architecture experience, and the ability to lead solution design workshops with business and technical stakeholders. Experience limited to SAP Cloud for Customer / Service Cloud V1 is not sufficient.
Key Responsibilities
• Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2.
• Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes.
• Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.
• Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions.
• Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities.
• Identify and design the required SAP-delivered Utilities integration scenarios and integration flows.
• Work with SAP Integration Suite resources to configure and validate standard integration packages and iFlows.
• Design end-to-end processes involving Business Partner / Customer, Contract Account, Contract, Connection Object, Premise, Point of Delivery, Installation, Device / Meter, Billing and Invoice information, Payments, Collections, Security Deposits, Payment Plans / Promise to Pay, and Move-In / Move-Out processes.
• Define Service Cloud communication configurations and connectivity requirements with SAP S/4HANA.
• Collaborate with S/4HANA Utilities, Integration Suite, Security, BTP, and development teams on the end-to-end architecture.
• Define the appropriate use of standard functionality versus extensions while following SAP Clean Core principles.
• Design extensions using Service Cloud V2 extensibility capabilities and, when required, SAP BTP.
• Define Service Cloud V2 business roles, access requirements, service processes, routing, queues, agent experience, customer interactions, case management, knowledge, and email processes.
• Lead integration and end-to-end testing strategy and support SIT, UAT, cutover, go-live, and hypercare.
• Provide functional and technical leadership to the Service Cloud implementation team and ensure solution decisions are properly documented
Key Responsibilities
We are seeking an experienced SAP Service Cloud Version 2 Solution Architect to lead the design and implementation of SAP Service Cloud V2 for a Utilities customer. The Solution Architect will define the end-to-end Customer Service solution using SAP Service Cloud Version 2 with the Add-On for Utilities, integrated with SAP S/4HANA Utilities through SAP BTP / SAP Integration Suite. This role requires strong hands-on Service Cloud V2 experience, Utilities industry knowledge, integration architecture experience, and the ability to lead solution design workshops with business and technical stakeholders. Experience limited to SAP Cloud for Customer / Service Cloud V1 is not sufficient.
Key Responsibilities
• Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2.
• Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes.
• Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.
• Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions.
• Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities.
• Identify and design the required SAP-delivered Utilities integration scenarios and integration flows.
• Work with SAP Integration Suite resources to configure and validate standard integration packages and iFlows.
• Design end-to-end processes involving Business Partner / Customer, Contract Account, Contract, Connection Object, Premise, Point of Delivery, Installation, Device / Meter, Billing and Invoice information, Payments, Collections, Security Deposits, Payment Plans / Promise to Pay, and Move-In / Move-Out processes.
• Define Service Cloud communication configurations and connectivity requirements with SAP S/4HANA.
• Collaborate with S/4HANA Utilities, Integration Suite, Security, BTP, and development teams on the end-to-end architecture.
• Define the appropriate use of standard functionality versus extensions while following SAP Clean Core principles.
• Design extensions using Service Cloud V2 extensibility capabilities and, when required, SAP BTP.
• Define Service Cloud V2 business roles, access requirements, service processes, routing, queues, agent experience, customer interactions, case management, knowledge, and email processes.
• Lead integration and end-to-end testing strategy and support SIT, UAT, cutover, go-live, and hypercare.
• Provide functional and technical leadership to the Service Cloud implementation team and ensure solution decisions are properly documented
Skill Requirements
We are seeking an experienced SAP Service Cloud Version 2 Solution Architect to lead the design and implementation of SAP Service Cloud V2 for a Utilities customer. The Solution Architect will define the end-to-end Customer Service solution using SAP Service Cloud Version 2 with the Add-On for Utilities, integrated with SAP S/4HANA Utilities through SAP BTP / SAP Integration Suite. This role requires strong hands-on Service Cloud V2 experience, Utilities industry knowledge, integration architecture experience, and the ability to lead solution design workshops with business and technical stakeholders. Experience limited to SAP Cloud for Customer / Service Cloud V1 is not sufficient.
Key Responsibilities
• Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2.
• Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes.
• Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.
• Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions.
• Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities.
• Identify and design the required SAP-delivered Utilities integration scenarios and integration flows.
• Work with SAP Integration Suite resources to configure and validate standard integration packages and iFlows.
• Design end-to-end processes involving Business Partner / Customer, Contract Account, Contract, Connection Object, Premise, Point of Delivery, Installation, Device / Meter, Billing and Invoice information, Payments, Collections, Security Deposits, Payment Plans / Promise to Pay, and Move-In / Move-Out processes.
• Define Service Cloud communication configurations and connectivity requirements with SAP S/4HANA.
• Collaborate with S/4HANA Utilities, Integration Suite, Security, BTP, and development teams on the end-to-end architecture.
• Define the appropriate use of standard functionality versus extensions while following SAP Clean Core principles.
• Design extensions using Service Cloud V2 extensibility capabilities and, when required, SAP BTP.
• Define Service Cloud V2 business roles, access requirements, service processes, routing, queues, agent experience, customer interactions, case management, knowledge, and email processes.
• Lead integration and end-to-end testing strategy and support SIT, UAT, cutover, go-live, and hypercare.
• Provide functional and technical leadership to the Service Cloud implementation team and ensure solution decisions are properly documented
Other Requirements
We are seeking an experienced SAP Service Cloud Version 2 Solution Architect to lead the design and implementation of SAP Service Cloud V2 for a Utilities customer. The Solution Architect will define the end-to-end Customer Service solution using SAP Service Cloud Version 2 with the Add-On for Utilities, integrated with SAP S/4HANA Utilities through SAP BTP / SAP Integration Suite. This role requires strong hands-on Service Cloud V2 experience, Utilities industry knowledge, integration architecture experience, and the ability to lead solution design workshops with business and technical stakeholders. Experience limited to SAP Cloud for Customer / Service Cloud V1 is not sufficient.
Key Responsibilities
• Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2.
• Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes.
• Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.
• Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions.
• Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities.
• Identify and design the required SAP-delivered Utilities integration scenarios and integration flows.
• Work with SAP Integration Suite resources to configure and validate standard integration packages and iFlows.
• Design end-to-end processes involving Business Partner / Customer, Contract Account, Contract, Connection Object, Premise, Point of Delivery, Installation, Device / Meter, Billing and Invoice information, Payments, Collections, Security Deposits, Payment Plans / Promise to Pay, and Move-In / Move-Out processes.
• Define Service Cloud communication configurations and connectivity requirements with SAP S/4HANA.
• Collaborate with S/4HANA Utilities, Integration Suite, Security, BTP, and development teams on the end-to-end architecture.
• Define the appropriate use of standard functionality versus extensions while following SAP Clean Core principles.
• Design extensions using Service Cloud V2 extensibility capabilities and, when required, SAP BTP.
• Define Service Cloud V2 business roles, access requirements, service processes, routing, queues, agent experience, customer interactions, case management, knowledge, and email processes.
• Lead integration and end-to-end testing strategy and support SIT, UAT, cutover, go-live, and hypercare.
• Provide functional and technical leadership to the Service Cloud implementation team and ensure solution decisions are properly documented
Frequently Asked Questions
Is the salary disclosed for the Group Technical Architect position at HCLTech?
The salary for this Group Technical Architect role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Group Technical Architect position at HCLTech located?
This Group Technical Architect role at HCLTech is based in Bibb, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Group Technical Architect position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Group Technical Architect job at HCLTech posted?
This Group Technical Architect position at HCLTech was posted on Oct 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Group Technical Architect
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.