Group Sales Advisor

Company Description

We have an exciting opportunity to join a dynamic team where every day brings new adventures and challenges.  If this interests you, then welcome to Potters Resorts, where excellence is not just a goal but a way of life! 

Located in Hopton-on-Sea we’re proud recipients of the prestigious 5 Star Award for an incredible 25 years in a row – a fabulous achievement - and a large part of that success is down to our amazing team members.  And guess what?  We are looking for someone to join our Sales Team.

We have a fantastic vacancy available right now in our Group Sales Team for a team player with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day.

The atmosphere on Resort is lively, fast-paced and exciting, and no two days are ever the same – so what are you waiting for? 

Job Description

We are seeking an enthusiastic, highly organised individual with a passion for creating sales and delivering excellent customer service to join our Group Sales Team. This is a fast-paced role that requires strong time-management skills and the ability to prioritise workloads effectively to maximise productivity.

If you have a natural ability to build rapport with our guests and put a smile on their face that stays with them throughout their stay, then you could be just the person we’re looking for.

Group Sales handles reservations for a wide range of Clubs and Associations. This varied sales role involves providing exceptional customer service, building strong relationships with Group Organisers to secure their reservations, and efficiently managing administration and paperwork. Creating new group business is a key part of this exciting role, and a proven track record in sales is advantageous.

The successful applicant will be hands-on, highly organised, and comfortable managing multiple tasks at pace, ensuring the smooth running of group reservations from initial sale through to the group’s arrival on Resort.

What does the role involve?

• Making group reservations using a computerised reservation system in a fast-paced environment
• Answering group telephone calls, handling enquiries, booking amendments and updates
• Managing administration and paperwork for Group Leaders, using task lists to prioritise workloads and meet deadlines
• Building strong rapport and long-term relationships with Group Organisers
• Welcoming groups on arrival at Resort and ensuring a smooth handover
• Creating and developing sales leads to secure new business
• Attending external exhibitions and travel shows to promote and grow Group Sales
• Assisting with direct sales calls during peak demand

Hours of Work

• Part Time, working 32 hours per week over 4/5 days, including a weekend day on a rota basis.
• Shift Patterns will vary between 9am – 6pm,
• You also get to blend office and home working seamlessly after full training. 

Qualifications

We are looking for people who are passionate about selling and, ideally, have previous sales experience. Being highly organised and able to adapt priorities on the go will be essential to succeed in this fast-paced role.

Additional Information

As part of our team, we will offer you …   

• Free use of Palms Health & Fitness - Gym and Swimming Pool

• 30% Discount on products in the shop

• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts

• Free Team Lunch available daily

• An all-year-round position (not seasonal)

• Free Parking and on the main Bus Route

• Cycle to Work Scheme

• 10% Discount off all products and treatments within Aphrodite Beauty Salon

• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship

• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort

• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.