Group Reservations Consultant

ABOUT EVENTBEDS™ BY NUBREED HOTELS LTD

EventBeds™ by NuBreed Hotels brings hotel accommodation into an easy-to-use booking widget tailored specifically for consumer and business event attendees. As a high growth startup based in Sheffield and Poland, we collaborate with some of the world's most renowned brands and events. Our ambition is to become the market leader in event-based accommodation within the next few years, driven by cutting-edge technology, data-led insights, smart contracting, and operational excellence.

THE ROLE: Group Reservations Consultant

As a Group Reservations Consultant, you will be part of the Operations Team supporting our customer success team with the needs of event organisers, VIP’s and general attendees to organise their hotel bookings and liaise with hotels for allocations, rooming lists, amendments and cancellations.  Reporting to the Group Reservations Team Leader, the role is office-based (Kielce, Poland) but following the successful completion of training and probation there is the opportunity to work remotely one or two days a week. This is a full-time role working Monday – Friday (flexible hours during day).

RESPONSIBILITIES

• Have and maintain the knowledge required to operate the company’s group booking and ticketing systems.
  

• Have a detailed knowledge of, and always adhere to, the current operations policies of the company as published from time to time.
  

• Follow the appropriate operating procedures to process incoming enquiries.
  

• Deliver exceptional customer service when booking client accommodation or liaising with clients in any way (both individual and group bookings).
  

• Work with the Hotel Revenues team to acquire allocation blocks from hotels.
  

• Coordinate with and support other team members as needed from time to time.
  

• Maintain accurate records by keeping the ticketing and booking systems up to date at all times
  

• Achieve KPI’s against objectives as agreed from time to time
  

REQUIREMENTS & SKILLS

• Speak and write fluently in English Language - minimum B2 level
  

• Ability to learn quickly
  

• Experience working within the travel, hotel, concierge, or events industry a plus
  

• Good verbal and written communication skills
  

WHAT'S IN IT FOR YOU?

• Growth Opportunities: Be part of a fast-growing, highly respected company with unlimited potential in a global marketplace.
  

• Personal Development: Thrive in a supportive environment that values and fosters personal and professional growth.
  

• State-of-the-Art Equipment: Receive a new laptop and office equipment to enhance your work experience.
  

• Company Merchandise: Enjoy customised EventBeds™ apparel and branded goodies.
  

• Rewards Program: Benefit from reward and recognition schemes, including free hotel stays, subsidised gym membership and free parking at the office. 
  

• Exclusive Discounts: Access friends and family discounts for hotel stays.
  

• Vibrant Culture: Join a dynamic environment with regular social events and team activities.
  

• Pioneer Status: Be one of the first team members at the next big global accommodation tech start-up!
  

If you're a focused, commercially minded, and personable professional ready to drive business growth and make a significant impact, we'd love to hear from you. Join us on this exciting journey and help shape the future of event-based accommodation.