Group Operations Manager - Service Delivery Management

Job Summary

Job Summary : Tuesday, July 7, 2026 1:05 PM 1. Lead end-to-end operations management for a large T&M engagement with Lloyds Banking Group, ensuring smooth client and internal stakeholder coordination. 2. Manage workforce planning, resource onboarding, deployment, code allocation, and offboarding/delimitation activities. 3. Coordinate candidate interviews with LBG stakeholders and drive timely closure of open demands. 4. Maximize account revenue through efficient fulfillment and onboarding of billable resources. 5. Drive margin optimization by managing the right onsite-offshore resource mix and workforce strategy. 6. Own and maintain key operational trackers, including PRF, candidate pipeline, attendance, billing, utilization, and CMR reports. 7. Partner with HR, WPC, Finance, Billing, DBC, and Delivery teams to ensure operational excellence and governance compliance. 8. Lead financial forecasting, revenue tracking, and business performance reviews to achieve projected targets. 9. Manage internal audits, compliance reviews, ECA audits, and Corporate Risk activities within a highly regulated banking environment. 10. Govern RFQ submissions, demand pipelines, and business growth opportunities while providing management reporting and actionable insights. Core Skills: Workforce Management | Revenue & Margin Optimization | Stakeholder Management | Financial Forecasting | Billing Governance | Audit & Compliance | Demand Fulfillment | Operational Excellence.

Key Responsibilities

 Tuesday, July 7, 2026 1:05 PM 1. Lead end-to-end operations management for a large T&M engagement with Lloyds Banking Group, ensuring smooth client and internal stakeholder coordination. 2. Manage workforce planning, resource onboarding, deployment, code allocation, and offboarding/delimitation activities. 3. Coordinate candidate interviews with LBG stakeholders and drive timely closure of open demands. 4. Maximize account revenue through efficient fulfillment and onboarding of billable resources. 5. Drive margin optimization by managing the right onsite-offshore resource mix and workforce strategy. 6. Own and maintain key operational trackers, including PRF, candidate pipeline, attendance, billing, utilization, and CMR reports. 7. Partner with HR, WPC, Finance, Billing, DBC, and Delivery teams to ensure operational excellence and governance compliance. 8. Lead financial forecasting, revenue tracking, and business performance reviews to achieve projected targets. 9. Manage internal audits, compliance reviews, ECA audits, and Corporate Risk activities within a highly regulated banking environment. 10. Govern RFQ submissions, demand pipelines, and business growth opportunities while providing management reporting and actionable insights. Core Skills: Workforce Management | Revenue & Margin Optimization | Stakeholder Management | Financial Forecasting | Billing Governance | Audit & Compliance | Demand Fulfillment | Operational Excellence.

Skill Requirements

Tuesday, July 7, 2026 1:05 PM 1. Lead end-to-end operations management for a large T&M engagement with Lloyds Banking Group, ensuring smooth client and internal stakeholder coordination. 2. Manage workforce planning, resource onboarding, deployment, code allocation, and offboarding/delimitation activities. 3. Coordinate candidate interviews with LBG stakeholders and drive timely closure of open demands. 4. Maximize account revenue through efficient fulfillment and onboarding of billable resources. 5. Drive margin optimization by managing the right onsite-offshore resource mix and workforce strategy. 6. Own and maintain key operational trackers, including PRF, candidate pipeline, attendance, billing, utilization, and CMR reports. 7. Partner with HR, WPC, Finance, Billing, DBC, and Delivery teams to ensure operational excellence and governance compliance. 8. Lead financial forecasting, revenue tracking, and business performance reviews to achieve projected targets. 9. Manage internal audits, compliance reviews, ECA audits, and Corporate Risk activities within a highly regulated banking environment. 10. Govern RFQ submissions, demand pipelines, and business growth opportunities while providing management reporting and actionable insights. Core Skills: Workforce Management | Revenue & Margin Optimization | Stakeholder Management | Financial Forecasting | Billing Governance | Audit & Compliance | Demand Fulfillment | Operational Excellence.

Other Requirements

Tuesday, July 7, 2026 1:05 PM 1. Lead end-to-end operations management for a large T&M engagement with Lloyds Banking Group, ensuring smooth client and internal stakeholder coordination. 2. Manage workforce planning, resource onboarding, deployment, code allocation, and offboarding/delimitation activities. 3. Coordinate candidate interviews with LBG stakeholders and drive timely closure of open demands. 4. Maximize account revenue through efficient fulfillment and onboarding of billable resources. 5. Drive margin optimization by managing the right onsite-offshore resource mix and workforce strategy. 6. Own and maintain key operational trackers, including PRF, candidate pipeline, attendance, billing, utilization, and CMR reports. 7. Partner with HR, WPC, Finance, Billing, DBC, and Delivery teams to ensure operational excellence and governance compliance. 8. Lead financial forecasting, revenue tracking, and business performance reviews to achieve projected targets. 9. Manage internal audits, compliance reviews, ECA audits, and Corporate Risk activities within a highly regulated banking environment. 10. Govern RFQ submissions, demand pipelines, and business growth opportunities while providing management reporting and actionable insights. Core Skills: Workforce Management | Revenue & Margin Optimization | Stakeholder Management | Financial Forecasting | Billing Governance | Audit & Compliance | Demand Fulfillment | Operational Excellence.