Senior Group Manager - WFM - REF108487U_2026271166 - Gurgaon
wnsglobalservices144
Group Manager - Operations
About this role
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Group Manager for Nightshift USA campaign
Management of high performing teams
• Confidence and creditability
• Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.
• Ability to prioritise deliverables and plan accordingly
• Embraces change whilst remaining productive and positive
• Leadership / Management and conflict resolution skills
• Performance management and disciplinary skills
• Ability to coach and motivate individuals
• Excellent written and communication skills
• Willingness to be approachable
• Determination to achieve targets
• Strategic thinking
Qualifications
Grade 12
US 24/7 Night shift
Seasoned Operations Manager for a US Insurance domain
Qualifications
Grade 12
US 24/7 Night shift
Seasoned Operations Manager for a US Insurance domain
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Group Manager - Operations position at wnsglobalservices144?
The salary for this Group Manager - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Group Manager - Operations position at wnsglobalservices144 located?
This Group Manager - Operations role at wnsglobalservices144 is based in Cape Town, Cape Town, NA, South Africa, NA, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Group Manager - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Group Manager - Operations role at wnsglobalservices144.
How do I apply for the Group Manager - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Group Manager - Operations job at wnsglobalservices144 posted?
This Group Manager - Operations position at wnsglobalservices144 was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Group Manager - Operations
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.