Global Workplace Experience and Operations Manager

How you can help make a better world of work

As Global Workplace Experience and Operations Manager, you will lead our Camper Experience team and shape how our global workplaces operate. You will drive operational excellence - creating safe, well-run offices and deliver world-class employee experiences across all of our regions.  You will connect workplace strategy with the daily work of facilities, real estate, health and safety, events, vendors and budgets. You will set clear ways of working across regions, while adapting to local needs. This role is based in Melbourne, with an expectation to work from the office four days each week.

As part of this team of amazing humans,

You will lead the Camper Experience team and partner with People, Technology, Finance, Risk, and Internal Communications. You will also work with senior leaders across our global hubs.

You will

• Lead and develop the Camper Experience team across our three regions - APAC, North America and EMEA, overseeing the operations in Culture Amp’s 6 offices - Melbourne, Sydney, San Francisco, Chicago, Berlin and London .
• Oversee global facilities and real estate, including leases, office changes, maintenance and workplace standards.
• Set and improve workplace health, safety, compliance and emergency-preparedness practices.
• Shape a global events and workplace experience strategy that supports connection across our hubs and remote Camper population.
• Manage workplace vendors, contracts and budgets. Set clear expectations for service and delivery.
• Build reliable operating processes for inspections, safety reporting, service requests and operational reporting.
• Use workplace information, such as space use and service data, to guide priorities and improvements.

You have

• Significant experience in workplace, facilities, real estate or related operations, across multiple locations.
• Strong knowledge of workplace health and safety, compliance, risk management and emergency preparedness.
• Demonstrated people leadership, with the ability to support a team working across regions and time zones.
• Experience managing vendors, budgets, projects and a broad group of stakeholders.
• A service-focused approach and a genuine interest in employee experience, events and connection.
• The ability and willingness to work from our Melbourne office four days each week.

You are

• Comfortable setting direction and also solving practical workplace issues as they arise.
• Skilled at balancing global standards with local needs.
• Able to manage competing priorities and make sound decisions about risk, service and cost.
• Interested in improving workplace operations through clear processes and useful data.

Experience in a global technology or scale-up business, leading an office refit or relocation, producing events, or using workplace-management data would be useful. These are differentiators, not requirements.