Global Talent & Learning Operations Lead

convatec· 1114 CVT Business Services Unipessoal Lda
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📍 Lisbon, PortugalFull time

About this role

The Global Talent & Learning Tower Lead is responsible for the leadership, operational excellence, governance, and continuous improvement of Talent & Learning services delivered through the Convatec Business Services (CBS) organization.

This role oversees the end-to-end delivery of global Talent & Learning operations, ensuring a consistent, scalable, compliant, and employee-centric experience across all regions. The Talent & Learning Tower Lead partners closely with Centers of Excellence (COEs), People Solutions teams and external vendors to optimize service delivery, drive process standardization, and support enterprise talent development objectives.

The role is accountable for service performance, stakeholder satisfaction, operational governance, process improvement, compliance, technology adoption, and delivery transformation.


 

Key Responsibilities 

Service Delivery Leadership 

  • Lead the global delivery of Talent & Learning services across all regions. 

  • Ensure efficient and high-quality execution of Talent & Learning processes, including: 

    • Learning reporting and analytics 
    • Performance management support 
    • Career development processes 
    • Leadership development program administration 
    • Talent cycle support 
    • Learning Administration
    • Learning management system (LMS) support 

      • Maintain global service delivery standards. 

      • Drive operational excellence through standardization, simplification, and automation. 

      Strategy & Transformation 

      • Execute the Talent & Learning Tower roadmap aligned with the CBS and HR strategy. 

      • Identify opportunities for process redesign, automation, AI enablement, self-service expansion, and digitization. 

      • Lead initiatives to improve employee experience, scalability, and service efficiency. 

      • Support implementation of new Talent and Learning technologies and upgrades. 

      Stakeholder Management 

      • Act as the primary CBS contact for Talent Management and Learning COEs. 

      • Partner with COE leaders to align service delivery with business and talent priorities. 

      • Manage metrics and dashboards communications to COE teams.  

      Employee Experience & Service Excellence 

      • Champion a seamless employee and manager experience across all Talent and Learning interactions. 

      • Utilize employee feedback and service metrics to drive continuous improvement. 

      • Monitor and improve NPS, and service quality metrics. 

      • Implement best practices focused on Moments That Matter within employee development journeys. 

      Governance, Compliance & Risk Management 

      • Ensure compliance with company policies, regulatory requirements, and audit standards. 

      • Maintain robust controls and documentation for Talent and Learning processes. 

      • Manage vendor compliance and third-party service provider performance. 

      • Support internal and external audits as required. 


       

      Qualifications 

      Education 

      • Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field. 

      • Master's degree preferred. 

      Experience 

      • 10+ years of progressive HR experience. 

      • 5+ years leading global HR Shared Services, GBS, Talent Operations, or Learning Operations teams. 

      • Experience working within a multinational, matrixed organization. 

      • Proven experience leading global process standardization and transformation initiatives. 

      • Experience managing HR technologies, service management, and outsourced service providers. 

      Knowledge & Expertise 

      Talent Processes 

      • Talent Management 

      • Performance Management 

      • Succession Planning 

      • Leadership Development 

      • Career Development 

      • Talent Reviews 

      • Learning Operations 

      Service Delivery 

      • Shared Services / GBS Operations 

      • Service Management 

      • Continuous Improvement 

      • Lean Six Sigma methodologies 

      • Operational Excellence 


       

      Technology 

      • Learning Management Systems (Cornerstone, SuccessFactors Learning, Workday Learning, etc.) 

      • HRIS platforms (Workday, SAP SuccessFactors) 

      • ServiceNow or HR case management platforms 

      • Reporting and analytics tools (Power BI, Tableau) 

      What you'll get:

      • collaborative & supportive culture

      • hybrid role with competitive salary & bonus

      • exceptional benefits

      • training & development opportunities

      Ready to join us?

      At Convatec, we´re pioneering trusted medical solutions to improve the lives we touch. If you´re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

      #LI-MO1

      #LI-Hybrid


       

      Beware of scams online or from individuals claiming to represent Convatec

      A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

      If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

      Equal opportunities

      Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

      Notice to Agency and Search Firm Representatives

      Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

      Already a Convatec employee?

      If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

      About Convatec


      Pioneering trusted medical solutions to improve the lives we touch:


      Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.


       

      Frequently Asked Questions

      Is the salary disclosed for the Global Talent & Learning Operations Lead position at convatec?
      The salary for this Global Talent & Learning Operations Lead role at convatec is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
      Where is the Global Talent & Learning Operations Lead position at convatec located?
      This Global Talent & Learning Operations Lead role at convatec is based in Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
      Is the Global Talent & Learning Operations Lead role at convatec full-time or part-time?
      This is listed as a Full time position. It is posted as a Global Talent & Learning Operations Lead role in the 1114 CVT Business Services Unipessoal Lda department at convatec.
      Which team or department does the Global Talent & Learning Operations Lead at convatec belong to?
      This Global Talent & Learning Operations Lead position is part of the 1114 CVT Business Services Unipessoal Lda department at convatec. See the full job description for more information about the team structure and responsibilities.
      How do I apply for the Global Talent & Learning Operations Lead position at convatec?
      Click the "Apply Now" button on this page. You will be redirected to convatec's official application portal hosted on workday where you can submit your application directly.
      When was the Global Talent & Learning Operations Lead job at convatec posted?
      This Global Talent & Learning Operations Lead position at convatec was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
      Global Talent & Learning Operations Lead
      convatec
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