Master Data Specialist (Pooling)
traxtech
Global Support Specialist
traxtech· Audit Management
About this role
Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over 1 billion logistics transactions from all industries, modes, and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia and Europe.
The Responsibilities:
- Provide first level contact to customer and carrier requesting assistance through email, ticket or over the phone.
- Perform first level analysis of issue or request and determine if resolution can be provided within Global Support team.
- Process request or provide resolution to issue within Global Support Services scope.
- Triage ticket or email to Functional team owner, monitor progress up to ticket closure within SLA.
- Manage tickets received through Help Center, regularly monitor, follow-up aging open customer tickets and provide latest update.
- Document workflows, Help Desk operating procedures.
- Create manual customer and LSP reports as required.
- Perform prepayment processing on selected customers.
- Acts as an advocate for continuous improvement, identifying opportunities and efficiencies.
The Qualifications:
- College graduate of Bachelor’s degree in Computer Science, Information Technology, Industrial Engineering, Computer Engineering or other related fields
- 1-2 years Work experience in a similar role
- Excellent analytical, interpersonal and communications skills; must be able to articulate a response to a caller in limited amount of time.
- Proficient in MS Office (Advance knowledge in MS Excel and MS PowerPoint), Knowledgeable with Jira is a plus
- Excellent attention to details and can work in a fast-paced environment
- Candidate must be willing to work on either day or mid shift
- Ability to collaborate and work well in a team
- Fast learner and able to work with minimum supervision
- Willing to be assigned in the NIGHT shift (9:00 PM - 6:00 AM, PH time)
Frequently Asked Questions
Is the salary disclosed for the Global Support Specialist position at traxtech?
The salary for this Global Support Specialist role at traxtech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Global Support Specialist position at traxtech located?
This Global Support Specialist role at traxtech is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Global Support Specialist role at traxtech full-time or part-time?
This is listed as a Full Time position. It is posted as a Global Support Specialist role in the Audit Management department at traxtech.
Which team or department does the Global Support Specialist at traxtech belong to?
This Global Support Specialist position is part of the Audit Management department at traxtech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Global Support Specialist position at traxtech?
Click the "Apply Now" button on this page. You will be redirected to traxtech's official application portal hosted on bamboohr where you can submit your application directly.
When was the Global Support Specialist job at traxtech posted?
This Global Support Specialist position at traxtech was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Global Support Specialist
traxtech
You'll be redirected to traxtech's official application page on bamboohr.