Global Middle Office – Team Leader

To perform and lead a variety of core Investment Operations transactions as a generalist or in combination of Disciplines in the Middle Office function, for a global client organization that may involve internal and external customers/stakeholders contact for query and issue resolution.

Position Responsibilities:

• Effectively and efficiently manage the day-to-day operations of the team to ensure adherence to service level agreement
• As regional function lead (i.e. Asia, North America) for MBPS, provide functional expertise and assume accountability for the efficiency and quality of service delivery of the team
• Ensure the effective cascade and communication of operational risk awareness and management practices.
• Provide real-time management support to address escalations and to resolve conflicts arising from difficult or complex scenarios in production
• Actively participate in regular service calls with various Middle Office teams onshore
• Recognize process gaps from various workflows and initiate improvements as well as control measures
• Effectively communicate and collaborate with internal teams within Investment operations to improve handover processes
• Ensure team adherence to all compliance to business and regulatory requirements
• Provide assistance to team manager on various administrative tasks such as coaching, incident management, KPI/KRI reporting, and task allocation
• Participate in succession planning and serve as primary backup for the team manager

Basic Qualifications:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics or any business-related course.  Investment Certification is an advantage.
• At least 5 years of relevant work experience in handling trade / investment operations preferred.
• Excellent written and verbal communication skills. Ability to converse effectively using the English language.
• Strong customer service skills and ability to build strong business relationships at various levels.
• Must have good organizational and time management skills, with the ability to be flexible and work under pressure to meet tight deadlines.
• Highly Coachable; Willing to learn with the intent to pass knowledge
• Strong analytical and problem-solving skills and uses diplomacy and tact to resolve difficult situations and escalate to Management as necessary.

Preferred Qualifications:

• Strong Knowledge in securities instruments, operational processes and trade life cycle
• Good working knowledge in using Bloomberg, BBH, Simcorp Dimension or other Custodian platforms is a plus.
• Average to advance MS Office skills
• Ability to manage the overall daily BAU for the team including work allocation, metrics, coverage and performance in adherence to service level agreement.
• Able to work with Manager on Global initiatives and foster continuous improvements in the team.
• Able to lead daily huddles and calls with Business partners and Front Office to ensure escalations and urgent issues are monitored and resolved.
• Strong Risk and Controls acumen, able to perform investigation and root cause analysis on operational incidents and assist with internal and external audit and key controls activities.
• Skilled to perform coaching and performance management.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.