Global Hosting Services - Service Manager

pwc· PricewaterhouseCoopers IT Services Limited London - Sucursala Bucuresti
Apply Now ↗
📍 BucharestFull time

About this role

Job Description & Summary

The Opportunity   

 

  

PwC IT Services Limited provides shared technology services to the PwC network of member firms in a secure, legally compliant, efficient, and transparent manner.  

  

The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team and comes to the organization having experience in IT Service Management with a background in IT infrastructure and cloud services.   

  

The Global Hosting Service provides and operates highly available 24/7 IaaS and PaaS across multiple Public Cloud Service Providers (CSPs) and global on-premises hosting centers.  

  

The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness. This role bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models, validate technical and process readiness, and facilitate seamless service adoption into the GHS support framework.  

 

The role combines service delivery, operational readiness, data‑driven decision support, and customer consultation to ensure that new services are delivered efficiently, securely, and in alignment with PwC standards.  

To excel in this role, a Service Manager needs to demonstrate excellent communication abilities, and a proactive approach to problem-solving. They must also be capable of demonstrating influence outside the reach of their direct team, ensuring cohesive and efficient operations across various departments.

What you will be doing   

  • Drive end‑to‑end operationalization of new cloud products and major enhancements, ensuring they meet GHS Product Acceptance Checklist (PAC) requirements (documentation, KT, access, monitoring, support models, SLAs/SLOs)  

  • Translate stakeholder, product, and engineering requirements into actionable operational specifications, ensuring clarity across all teams  

  • Maintain Service Level Objective (SLO) documents to clearly define customer responsibilities while ensuring the support scope remains consistent within GHS  

  • Conduct risk, impact, and supportability assessments for new services  

  • Document requirements and route requests to relevant GHS teams; track progress through operational readiness milestones  

  • Participate in daily/weekly project Scrums and regularly report the progress  

  • GHS adherence to PwC Technology ITSM processes  

  • Knowledge of cloud fundamentals, architectural principles, and concepts.  

  • General knowledge and experience in Information Technology, experience in IT infrastructure and cloud fundamentals  

  • Excellent communication, interpersonal, and presentation skills  

 

What we need from you   

  • Bachelor's degree (Information Technology, Computer Systems, Management Information Systems) 

  • 7 years in IT and 3 years in IT Service Management    

  • Certification(s) Preferred:  

ITIL certification  

SAFe or Project Management Professional (PMP)  

Azure Fundamentals  

  

Preferred Knowledge/Skills    

  • SAFe or Agile framework  

  • Cloud infrastructure fundamentals (Azure, AWS, GCP)  

  • Experience in multiple ITIL processes  

  • Establishing KPIs and driving continual service improvements  

  • Analytical ability, exercising professional skepticism, strong judgment and leadership skills, and the ability to work effectively with Leadership and team members.  

  • Ability to identify and communicate complex technical issues to both technical and non-technical stakeholders.  

  • Ability to take abstract ideas from inception to completion  

  • Agile, open-minded, ready to bring and implement innovative ideas  

  • Ability to work in a remote, geographically dispersed environment  

  • Efficient in self-management and independent task management  

  • Having experience with ServiceNow is highly beneficial  

  

#LI-BS1

Frequently Asked Questions

Is the salary disclosed for the Global Hosting Services - Service Manager position at pwc?
The salary for this Global Hosting Services - Service Manager role at pwc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Global Hosting Services - Service Manager position at pwc located?
This Global Hosting Services - Service Manager role at pwc is based in Bucharest. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Global Hosting Services - Service Manager role at pwc full-time or part-time?
This is listed as a Full time position. It is posted as a Global Hosting Services - Service Manager role in the PricewaterhouseCoopers IT Services Limited London - Sucursala Bucuresti department at pwc.
Which team or department does the Global Hosting Services - Service Manager at pwc belong to?
This Global Hosting Services - Service Manager position is part of the PricewaterhouseCoopers IT Services Limited London - Sucursala Bucuresti department at pwc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Global Hosting Services - Service Manager position at pwc?
Click the "Apply Now" button on this page. You will be redirected to pwc's official application portal hosted on workday where you can submit your application directly.
When was the Global Hosting Services - Service Manager job at pwc posted?
This Global Hosting Services - Service Manager position at pwc was posted on Jul 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Global Hosting Services - Service Manager
pwc
Apply for this role ↗

You'll be redirected to pwc's official application page on Workday.