Global Escalations Specialist

matchgroup· Trust and Safety
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📍 Los Angeles, CaliforniaFull time💰 USD 50K–60K

About this role

Know where you belong!

Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match, Meetic, PlentyOfFish, OkCupid, The League, HER, and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the foundation of every team we hire.
 
When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL).  We think the same is true for creating the best platforms, so we work together IRL 3 days/week.

Our Global Operations team, within the Trust and Safety org, is dedicated to supporting and protecting our user base. We are looking for a Global Operations Specialist to help us handle member escalations spanning trust & safety and support policy.  

Our Global Operations team investigates safety issues, abuse, bugs & app functionality issues on many of Match Group’s platforms, along with enforcing  Community Guidelines and Terms of Service.

How you’ll make an impact:

  • Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the user experience across multiple dating app platforms

  • Investigate, troubleshoot, and drive our most sensitive, complex escalations to resolution, spanning topics across Trust & Safety and member support

  • Investigate bug and app functionality reports and work with Engineering to help them resolve issues

  • Collect user feedback on new product and feature rollouts

  • Be comfortable dealing with high-pressure issues, gray areas, and policy/process changes

  • Address sensitive content issues (graphic content, hate speech, etc.)

  • Communicate & co-ordinate with cross-functional partners across Trust & Safety, Engineering, Comms, Marketing, Legal, outsourced partner teams and more

  • Contribute to or own organizational projects and consistently drive process improvements to support the team’s goals and objectives.

We may be a Match if:

  • Bachelor's degree or higher, or equivalent

  • Minimum of 1+ years in a similar role

  • Basic knowledge of Zendesk

  • Ability to understand and summarize complex cases quickly

  • Outstanding analytical skills and excellent judgment

  • Highly flexible and adaptable

  • Ability to multitask, keep up with large volumes of emails in a fast-paced environment

  • Outstanding time management and prioritization skills

  • Quick learner

  • Great teammate

  • Tech savvy

  • Strong attention to details

  • Passion for helping people

  • Ability to use critical thinking and logic to isolate and resolve issues

#LI-TM2

Why Match Group?
 
Our mission is simple – to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer:
 
Mind & Body – Medical, mental health, and wellness benefits to support your overall health and well-being
Financial Wellness – Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security
Unplug – Generous PTO and 14 paid holidays so you can unplug
Career – Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work
Family – Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts  
Company Gatherings – We host company events where our employees get to know each other and build a sense of connection and belonging!
 
We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic.  Period. 
 
If you require a reasonable accommodation to participate in the hiring process — such as during pre-employment testing or interviews — please indicate this by selecting “Yes” in the accommodation request field. We’ll reach out to discuss your needs if you're selected for the interview stage.   
 
#MG

Frequently Asked Questions

What is the salary for the Global Escalations Specialist role at matchgroup?
The listed salary for this Global Escalations Specialist position at matchgroup is USD 50K–60K. This is an Full time role.
Where is the Global Escalations Specialist position at matchgroup located?
This Global Escalations Specialist role at matchgroup is based in Los Angeles, California. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Global Escalations Specialist role at matchgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Global Escalations Specialist role in the Trust and Safety department at matchgroup.
Which team or department does the Global Escalations Specialist at matchgroup belong to?
This Global Escalations Specialist position is part of the Trust and Safety department at matchgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Global Escalations Specialist position at matchgroup?
Click the "Apply Now" button on this page. You will be redirected to matchgroup's official application portal hosted on lever where you can submit your application directly.
When was the Global Escalations Specialist job at matchgroup posted?
This Global Escalations Specialist position at matchgroup was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Global Escalations Specialist
matchgroup · 💰 USD 50K–60K
Apply for this role ↗

You'll be redirected to matchgroup's official application page on Lever.