Global Customer Manager (afternoon shift 15:00-23:30)

Job Summary: 

This is a customer facing role. Vital to the role is proactive collaboration with internal account stakeholders such as Sales, the BUs, Global Supply Chain, Corporate Pricing and Business Operations.  The value of the organization rests in solving complex forecasting, demand and supply issues and influencing key business decisions to support customer objectives. In this role, you will enjoy corporate visibility, a fast pace environment, data analysis, understanding of larger business implications of supply, and the positivity and collaboration of a global service organization. A successful candidate will be self-directed and self-driven to achieve corporate and customer objectives.

Job description: 

• Provide global support to strategic onsemi customers on tactical and strategic level.
• Work with key customer contacts on proper order placement in line with onsemi production lead times.
• Support data analyzes, produce summary for executive management for most critical customer escalations.
• Participate in cross-functional meetings and projects to support development of Order Management business tools and processes.
• Assist Customer Service Agents (CSA) with customer specific requirements and build/foster customer relationships.
• Identify high impact, global systemic supply risk introducing issues, clearly communicate and work on resolution with key stakeholders.
• Drive performance improvement and efficiencies through KPI and customer scorecards.

Requirement:

• Experience in a customer facing service environment required 
• Fluency (written and oral) in English required
• Intermediate level Data analysis skills specifically in Excel using complex formulas, pivots, and charts are   required.
• Experience in presenting complex issues at the executive level 
• Global experience 
• Strong communication skills (written and verbal).
• Analytical and problem-solving skills.
• Strong interpersonal skills.
• Ability to multitask and balance short- and long-term goals.
• Relevant working experience minimum years 3 +.
• Preferred and or ability and desire to learn.