Global Collections Manager

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

A Global Collections Manager oversees the accounts receivable, develops strategies to minimize bad debt, optimize cash flow across regions, and ensure compliance regarding regulations. Managing their team remotely, negotiating settlements and payment plans, managing third-party collection agencies, and reporting on the global portfolio performance.

Responsibilities:

• Developing and implementing global collections strategies to improve cash flow, reduce aged receivables, and optimizing the "order-to-cash" cycle.

• Leading, coaching, and mentoring a geographically dispersed team of collectors and specialists to hit performance targets, such as reducing DSO and bad debt expense.

• Partnering with Sales, Finance, Legal, and Customer Success departments to resolve complex, high-value billing disputes and negotiate repayment terms with direct and indirect customers worldwide.

• Analyzing and presenting global AR aging reports, payment trends, AFDA analysis and cash flow forecasts to senior leadership.

Requirements:

• A bachelor’s degree in finance, accounting, business administration, or 3 to 5+ years of work experience in international credit or collections.

• Experience in managing a diverse team, preferably a global remote team.

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.