Global Collections Lead (Business-to-business Accounts)

Overview

ISS STOXX is growing! We are seeking for a Collections Team Lead to contribute to our expanding success – a self-motivated professional whose primary responsibility is to monitor, motivate, and train the team (to ensure that monthly goals are met). This position will also report/work directly with the Collections Head, under the Revenue Control Department.

Responsibilities include but not limited to:

• Assist Collections Manager with setting clear goals and KPIs for the collection staff.

• Coach, mentor, and motivate collections team members in Manila.

• Ability to effectively teach strong negotiation and decision-making skills.

• Oversee day-to-day team’s operation and performance, to include ensuring the process document is followed by the team and feedback is provided.

• Ensure that client communications regarding outstanding debt are effective, clear, and consistent with company policy.

• Delegate tasks & help Collections Manager with regular performance evaluation.

• Assist with collections escalations on Global entities & communicate with clients, to ensure prompt resolution of client payment issues.

• Monitor accounts for potential escalations and investigate historical data to support client communication.

• Ability to handle sensitive issues with both internal and external customers.

• Update account status records and collections efforts in NetSuite.

• Partner with Billing, Cash App and Sales Teams to resolve client issues.

• Assist Collections Manager with any other assigned ad hoc duties.

Qualifications

Training & Experience:

• Bachelor’s degree graduate (preferably any Finance/Accounting related course).

• Has at least 6 years of relevant B2B (Business-to-business) Collections Experience; knowledge in Skip Tracing is a plus.

• With at least 3 years' leader ​ship or supervisory experience in handing a B2B (Business-to-business) Collections team.

• Strong MS Office (especially in Excel) skills required

• Knowledge in working with or using NetSuite, SAP and/or Salesforce.

• Fluency in English is essential (able to communicate clearly and professionally verbally and in writing).

• Extremely organized, detail -oriented with strong decision-making & conflict resolution skills.

Work Location & Schedule:

• Amenable to work in Ayala Ave., Makati City on a permanent midshift schedule (3 PM- 12 AM, Manila Time)

• Amenable to follow a hybrid work set-up (3x work onsite per week, Monday to Friday)

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What You Can Expect from Us

Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.

Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.

About ISS STOXX

ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.  

Visit our website: https://www.iss-stoxx.com/

View additional open roles: https://www.iss-stoxx.com/about/careers/

ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.