Global Assist Specialist

What you'll do:

• Provide initial response and assistance to client situations worldwide
• Collaborate with client stakeholders and manage case lifecycle
• Record incident/case details in our Case Management System
• Understand client emergency procedures
• Coordinate medical treatment and security with clinical team and partners
• Collaborate with internal partners on Mass Communications Platforms
• Use case management system and Microsoft Office for data administration
• Contribute to process and procedure development in line with client requirements
• Attend regular team meetings and ensure effective handover/feedback
• Escalate issues, risks, and ideas when necessary
• Provide support to Intelligence team and other duties as requested

What you'll bring:

• Experience in emergency response, customer service, or call center environment
• Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
• Ability to work under pressure and manage multiple tasks simultaneously
• Problem-solving and critical thinking abilities
• Empathy, professionalism, and calmness in stressful situations
• Flexibility to adapt to changing needs and priorities
• Self-motivation and proactive approach to work
• Proficiency in MS Office and willingness to learn new systems
• Excellent customer service skills
• Availability to work flexible hours including days, nights, weekends, and holidays.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.