GI Product Manager - Bancassurance - Advisory Channels

Job Title: Vice President, General Insurance Product Manager

Key Responsibilities:

1. Business Performance & Management Reporting

• Lead the preparation of business updates for senior management forums, including performance decks, forecasts and materials for country and regional governance platforms.
• Oversee performance tracking across telesales, branch, lead generation and mortgage fire portfolios, with a clear view of sales outcomes, productivity, headcount, pipeline and key business drivers.
• Translate business results into clear management narratives, highlighting risks, opportunities, gaps and actions for leadership attention.

1. Stakeholder & Partner Management

• Partner channel leads, product teams and insurer counterparts to align on business priorities, validate reporting inputs and ensure timely delivery of leadership updates.
• Build strong working relationships across business, platform, operations, technology, analytics, compliance and insurer teams to move priorities forward and resolve issues efficiently.

1. Governance, Risk & Control

• Support governance, risk and control activities, including internal reviews, audits, annual partner assessments, policy reviews and operating procedure documentation.
• Provide oversight for operational governance matters relating to managed sales teams, including onboarding controls, access governance, compliance requirements and business continuity readiness.
• Oversee insurer commission and billing processes, including review of statements, issue resolution, billing approvals and coordination with finance teams to ensure accuracy and completeness.

1. Customer Complaints & Issue Resolution

• Own end-to-end complaint oversight across channels, including investigations, stakeholder coordination, response preparation and resolution tracking, with particular care for escalations involving regulators or sensitive customer matters.

1. Strategic Initiatives & Process Improvement

• Drive strategic and operational initiatives across sales and servicing channels, from product launches and process changes to customer journey improvements, governance clearances and implementation follow-through.
• Identify opportunities to simplify, strengthen and improve business processes, reporting discipline and operating controls.

Qualifications and Skills

• Bachelor’s degree in business, finance, insurance, economics or a related discipline.
• Strong experience in business management, bancassurance, insurance or financial services.
• Proven ability to manage senior management reporting and present business insights effectively.
• Experience handling stakeholders across multiple teams, including external partners.
• Strong analytical skills, with the ability to connect data, business context and execution priorities.
• Confident communicator with strong writing skills.
• Team player with good organisational and interpersonal skills
• Hands-on, organised and comfortable managing multiple priorities at pace.
• Proficiency in Microsoft Excel, PowerPoint and Word.

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