Data Engineer
EXL Talent Acquisition Team
Genesys Developer
About this role
Looking for a Senior Genesys Cloud Implementation Developers to design, implement, and optimize contact center solutions on Genesys Cloud CX. This role combines strong Genesys Cloud implementation expertise with customer-facing consulting and solution delivery responsibilities. The role works closely with Architects, BAs, and business stakeholders to ensure delivery of voice, digital channels, workforce engagement, and data pipelines aligned with business objectives, compliance, and reporting need
Lead end-to-end implementation of Genesys Cloud CX solutions to deliver seamless omnichannel customer experiences across voice and digital channels.
Design and build IVR, ACD, and Architect flows, routing strategies, queues, and outbound campaigns aligned with business requirements. Lead design discussions with clients and oversee the build team to ensure on-time delivery.
Design and configure Quality Management (QM) capabilities, including call recording, screen recording, evaluation forms, calibration workflows, and compliance-driven recording policies.
Implement Workforce Management (WFM) solutions, including forecasting, scheduling, intraday management, adherence monitoring, and integration with agent schedules and queues.
Configure agent scripting and guided workflows within Genesys Cloud to support consistent customer handling, compliance, and agent productivity.
Hands-on experience with bot integrations such as Google Dialogflow, including intent handling, understanding of NLU concepts, sentiment analysis, and bot-to-agent handoff.
Configure, manage, and troubleshoot telephony components such as SIP trunks, inbound and outbound routing, sites, dial plans, number configurations, and SBC connectivity.
Integrate Genesys Cloud with CRM systems (such as Salesforce, Dynamics, or custom CRMs), ticketing tools, and third-party platforms using native connectors, REST APIs, and event-driven integrations.
Design and implement data flows from Genesys Cloud into data warehouses such as Snowflake for advanced reporting, analytics, and downstream consumption.
Bachelor's/Master's in Engineering 5-8 years
Same Posting Description for Internal and External Candidates
Frequently Asked Questions
Is the salary disclosed for the Genesys Developer position at EXL Talent Acquisition Team?
The salary for this Genesys Developer role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Genesys Developer position at EXL Talent Acquisition Team located?
This Genesys Developer role at EXL Talent Acquisition Team is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Genesys Developer position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Genesys Developer job at EXL Talent Acquisition Team posted?
This Genesys Developer position at EXL Talent Acquisition Team was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Genesys Developer
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.