GCP Support Engineer (L3)

Role: Google Cloud Platform (GCP) L3 Support Engineer Location: Tennessee Experience: 6-10 Years Role Summary Provide Level 3 support for Google Cloud Platform environments, ensuring platform stability, incident resolution, operational excellence, and technical guidance for cloud-native services. Act as an SME for complex production issues and support transition activities for managed cloud services. The role should also possess working knowledge of cloud-native security capabilities. Key Responsibilities • Resolve complex GCP infrastructure and platform incidents. • Perform root cause analysis and implement permanent fixes. • Support transition, knowledge transfer, and operational readiness activities. • Manage platform availability, reliability, and performance optimization. • Collaborate with customer and delivery teams on escalations and service improvements. • Support cloud-native security controls and vulnerability remediation coordination where applicable. Required Technical Skills • Google Cloud Platform (GCP) • Compute Engine • Kubernetes /GKE • Cloud Networking and IAM • Monitoring, Logging, and Incident Management • Preferred Skills • Terraform / Infrastructure as Code • Cloud Operations Suite (Stackdriver) • CI/CD pipelines • Scripting (Python/Bash) • Understanding of cloud-native security solutions and security best practices Certifications Google Professional Cloud Architect (Preferred) Google Professional Cloud DevOps Engineer (Preferred) Key Competencies • Strong troubleshooting and analytical skills • Customer-facing communication • Production support and operations experience • Documentation and knowledge management • Ability to work in a managed services support environment