Functional Analyst

Description

iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.
Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics—blending deep industry knowledge with advanced, future-ready technologies.
At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.
We’re looking for curious, driven people who want to create impact through technology—and grow with us.
As we continue to grow, we are seeking an experienced Functional Analyst to work closely with business stakeholders, developers, QA and project management teams to define functional requirements, analyze business processes and ensure that systems meet business objectives.

Responsibilities

• Elicit, analyze and document functional requirements in collaboration with clients and business stakeholders
• Translate business needs into clear user stories, use cases, business rules and acceptance criteria
• Model and analyze business processes using BPMN, identifying gaps and improvement opportunities
• Act as the bridge between business and technical teams, ensuring a shared understanding of requirements throughout the delivery lifecycle
• Work closely with development teams during implementation to clarify requirements and resolve functional issues
• Support QA teams in defining test scenarios and ensuring requirements traceability, and participate in UAT
• Use data analysis to support requirements definition, validate solutions and inform decision-making
• Guide and coordinate the work of other analysts within the project team

• Minimum 5 years of experience as a Functional Analyst in the Banking sector and/or on Business Process Management (BPM) systems
• Proven experience in analyzing and documenting functional requirements, including business processes, user stories and use cases
• Hands-on experience with business process modeling techniques and tools, such as BPMN
• Experience with data analysis techniques and tools
• Excellent written and verbal communication skills, with the ability to convey complex information to both business and technical audiences
• Team leading skills and the ability to coordinate work across stakeholders
• Strong interpersonal and collaboration skills
• University degree or equivalent
• Excellent command of the English language

Nice to Have

• Experience with lending automation systems (e.g. loan origination, credit workflows)
• Experience with BPM platforms such as Camunda, Pega, Appian or similar
• Experience working in Agile/Scrum environments
• Familiarity with tools such as Jira, Confluence or similar
• Knowledge of SQL for data analysis

• An attractive salary package
• Private health insurance plan
• Career development and growth opportunities
• Continuous training via personalized seminars
• An amazing private & open-office workspace in Athens #LI_Hybrid
• Stable and enjoyable working environment