Full-Time Patient Care Assistant

pplm· Springfield Health Center
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📍 Springfield, MAFull Time Union💰 USD 24–24

About this role

About Us
Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Position Summary

The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit. PCAs work both at the front desk/lobby and within the health center, ensuring compassionate, professional, and efficient care at every touchpoint.

PCAs serve as a welcoming first point of contact for patients and provide essential clinical and administrative support under the supervision and delegation of licensed clinical staff. This role requires attention to detail, strong judgment, effective communication, and a commitment to patient confidentiality and dignity.

Your Day to Day:

  • Greet and assist patients as the first point of contact.
  • Check patients in/out, schedule appointments, verify insurance, and assist walk‑ins.
  • Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
  • Take and record vital signs; collect medical history information per protocol.
  • Assist providers during exams and procedures.
  • Provide patient education and support informed consent workflows.
  • Perform waived and moderately complex lab testing.
  • Process refill requests and contraceptive supply sales; manage cash handling.
  • Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
  • Support team members and assist with resolving patient concerns.

Qualifications

  • High School Diploma/GED required; medical assistant training preferred.
  • 1–3 years of relevant experience preferred.
  • Customer service or healthcare experience strongly preferred.
  • Comfort working with diverse patient populations.
  • Proficiency with computers, including Microsoft Office.
  • Ability to lift up to 30 lbs and remain active throughout most of the shift.
Why Join Us?
 
We offer a comprehensive and competitive benefits package, including:
 
    •  Generous Paid Time Off
    •  Medical, Dental, and Vision Insurance
    •  403(b) Retirement Plan with employer match
    •  Life and Disability Insurance
    •  Professional Development Opportunities
    •  Commuter Benefits
    •  A mission-driven workplace that values equity, inclusion, and belonging
 

PPLM is a 501(c)(3) charitable organization and an equal opportunity employer.

We are committed to creating a workplace where all people are honored, respected, and valued. We believe our organization is stronger when individuals with different experiences, perspectives, and backgrounds come together in service of a shared mission.

Our workplace values guide how we work with one another:

  • We Tend to the Team
  • We Honor and Respect All People
  • We Jump In
  • We Try and We Learn
  • We Care for Our Business
  • We Return to Our Mission

We welcome candidates from all backgrounds and encourage individuals whose experiences, perspectives, and skills can help us better serve our communities to apply.

Employment and advancement at PPLM are based on qualifications, performance, and organizational needs, without regard to any protected characteristic under applicable law.

PPLM is committed to providing reasonable accommodations throughout the application and interview process.

Frequently Asked Questions

What is the salary for the Full-Time Patient Care Assistant role at pplm?
The listed salary for this Full-Time Patient Care Assistant position at pplm is USD 24–24. This is an Full Time Union role.
Where is the Full-Time Patient Care Assistant position at pplm located?
This Full-Time Patient Care Assistant role at pplm is based in Springfield, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Full-Time Patient Care Assistant role at pplm full-time or part-time?
This is listed as a Full Time Union position. It is posted as a Full-Time Patient Care Assistant role in the Springfield Health Center department at pplm.
Which team or department does the Full-Time Patient Care Assistant at pplm belong to?
This Full-Time Patient Care Assistant position is part of the Springfield Health Center department at pplm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Full-Time Patient Care Assistant position at pplm?
Click the "Apply Now" button on this page. You will be redirected to pplm's official application portal hosted on lever where you can submit your application directly.
When was the Full-Time Patient Care Assistant job at pplm posted?
This Full-Time Patient Care Assistant position at pplm was posted on Oct 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Full-Time Patient Care Assistant
pplm · 💰 USD 24–24
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