Fulfillment Associate - Document Management and Processing (Customer Service, Order Entry/Administration)

Job Description

The Fulfillment Associate, Document Management (FA) for Wolters Kluwer’s CT Corporation has primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. The FA may support both Fulfillment and Service of Process (SOP) functions. 

The FA fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations). FA activities include learning the complex and comprehensive CT product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing Wolters Kluwer within the industry and territory.

Our Location: 820 Bear Tavern Road Ewing, NJ 08628 - 820 Bear Tavern Rd - Google Maps

Hours: 8:30am-5:00pm, Onsite Monday-Friday

Responsibilities

• Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications

• Understand and follow security guidelines

• Create process documentation

• Assist in issue resolution with internal and external customers

• Work with team members to assist in the training and implementation of process and policy changes

• Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach

• Analyze data and recommend process improvements and reporting

• Assist in special project work as assigned

Qualifications

• A minimum of two years of customer service or related work experience

• High school diploma or equivalent certification. Some college preferred

• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal

• Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills

• Ability to multitask and demonstrate ability to problem solve

• Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.