Front Office Supervisor - InterContinental Hayman Great Barrier Reef

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality. Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike. 

Lead the Welcome. Set the Standard. Create the Experience.

As Front Office Supervisor on Hayman Island, you won’t just be supervising a team - you’ll be setting the tone for the entire guest experience. From the excitement of a guest’s arrival to their final farewell, you’ll be right at the centre of the action, leading a team that creates effortless, personalised and genuinely memorable stays in one of Australia’s most spectacular destinations.

Every day brings something different. You’ll support management in taking charge of the Front Office Team, keep arrivals and departures running seamlessly, anticipate guest needs and be the calm, confident leader your team can rely on when the resort is at its busiest. Whether it’s welcoming a first-time visitor, turning a special occasion into something unforgettable or finding the perfect solution to an unexpected challenge, you’ll have the opportunity to make a real difference every day.

But this role is about more than keeping the operation running. You’ll lead from the front by coaching, motivating and supporting your team while creating a culture where people feel supported, confident and proud of the service they deliver. 

If you’re ready to take your hospitality career to an island where no two days are the same, lead a passionate team and help create experiences guests will remember long after they leave, Hayman Island is calling.

Base rate $31.75 + penalties + loading 

See Yourself in Our Team

To be successful in this full-time role, you’ll have:

• Related experience in Front Office  
• Luxury Hotel or Resort Supervisory experience and Administration knowledge highly desirable 
• Demonstrated guest interaction and specialist service experience essential
• Must speak fluent English
• Tech Savvy 
• Full and valid drivers license 

Live the Island Life 

• Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community. 

• We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more. 

• Enjoy swimming, snorkeling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.

• Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away. 

• Grow your career with opportunities for career growth, training, and professional development. 

• Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide. 

At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

If you require any adjustments during the recruitment process, please let us know, we're here to support you.

Ready to Work in Paradise

• Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

• We also invite you to learn more by following our social channels:

  • Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers