Front Office Supervisor (Full Time)

accorhotel
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📍 au📍 NSW📍 Sydney📍 Sydney, NSW, AustraliaFull time

About this role

Company Description

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney’s business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveler. Our facilities include our Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

Job Description

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Full-Time Front Office Supervisor. As a Front Office Supervisor, you will work closely with our Guest Service All Rounders and Assistant Managers in supervising the day to day operations of the Front Office team including but not limited to onboarding and training of new Guest Services Agents and Swiss Service Agents.

Reporting to the Front Office Manager, you will be the Hotel representative on shift and lead the day to day operations of the hotel across Front Office. Duties include but not limited to:

  • Assist the Front Office Management in overseeing the efficient running of the Front Office Department, including operations and employees.

  • Along with the FO leadership team, drive Front Office projects and departmental KPIs.

  • Lead by example in all areas.

  • Resolve complaints and challenges presented.

  • Provide guidance, support training and leadership to all employees.

  • Always remain professional in attitude, manner and presentation providing Guests with a 5 star Heart Felt Service.

This role falls under HIGA Level 5, with the following rates: Monday to Friday $31.30, Saturday $39.13 and Sunday $46.95.

Qualifications

To be successful on this role, you will possess the following skills and experiences: 

  • Minimum 2 years working in front office.

  • Strong leadership qualities.

  • Proficient with software programs such as Microsoft Word, Excel, Outlook and OPERA PMS or OPERA Cloud.

  • Ability to focus on multiple tasks in a busy environment.

  • Effective problem solving/decision making abilities.

  • Excellent verbal and written English communication skills.

  • High standard of personal presentation and professionalism. 

  • Confident in conflict resolution and complaints handling.

  • Full work rights in Australia.

Additional Information

Why work for Accor?

  • Exclusive Heartist benefits, including worldwide hotel discounts.
  • Career development with one of the world’s leading hospitality groups.
  • Opportunities to grow within your property and across Accor’s global network!

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Frequently Asked Questions

Is the salary disclosed for the Front Office Supervisor (Full Time) position at accorhotel?
The salary for this Front Office Supervisor (Full Time) role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office Supervisor (Full Time) position at accorhotel located?
This Front Office Supervisor (Full Time) role at accorhotel is based in au, NSW, Sydney, Sydney, NSW, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office Supervisor (Full Time) role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Front Office Supervisor (Full Time) role at accorhotel.
How do I apply for the Front Office Supervisor (Full Time) position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office Supervisor (Full Time) job at accorhotel posted?
This Front Office Supervisor (Full Time) position at accorhotel was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office Supervisor (Full Time)
accorhotel
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