Front Office Supervisor
accorhotel
Front Office Supervisor
About this role
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
The Front Office Supervisor assists in the smooth and efficient operation of the Front Office department, ensuring that all guests receive professional, friendly, and personalized service from arrival to departure. The role involves supervising the team, handling guest concerns, ensuring brand standards are upheld, and supporting the management team in daily operations.
Key Responsibilities:
Guest Service & Operations
Supervise day-to-day Front Office operations, including check-in, check-out, and room assignments.
Ensure that all guests are greeted warmly and assisted promptly in line with Accor service standards.
Handle guest requests, feedback, and complaints courteously and efficiently.
Support the implementation of ALLSAFE and other Accor service and safety programs.
Ensure VIP arrivals and special requests are communicated and handled seamlessly.
Team Supervision & Training
Supervise and guide the Front Desk, Guest Relations, and Bell teams during shifts.
Conduct briefings and ensure staff are informed about hotel activities, occupancy levels, and special events.
Coach and develop team members to enhance service delivery and performance.
Ensure grooming, communication, and performance standards are consistently maintained.
Administration & Systems
Monitor and review shift reports, cash float management, and night audit accuracy.
Ensure accurate recording and follow-up of guest preferences, profiles, and billing.
Assist in preparing duty rosters, leave schedules, and attendance records.
Liaise with Housekeeping, Reservations, and other departments to ensure smooth coordination.
Financial & Business Awareness
Promote upselling of rooms, packages, and services to maximize revenue.
Support management in monitoring departmental expenses and cost control.
Contribute to guest satisfaction and loyalty targets as per Accor KPIs.
Health, Safety & Compliance
Ensure a clean, safe, and organized front desk area at all times.
Comply with hotel security, fire regulations, and all health and safety legislation.
Maintain confidentiality of guest and company information.
Qualifications
Diploma or degree in Hospitality Management or related field.
Minimum 2 years’ experience in Front Office operations, with at least 1 year in a supervisory role.
Proficient in PMS (Opera Cloud preferred) and Microsoft Office applications.
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving and guest recovery abilities.
Fluency in English; additional languages are an advantage.
Additional Information
Your team and working environment:
- Tight-knit and team oriented.
- Hard-working, engaging and inclusive.
- Attention to detail and hygiene
- Well organised and autonomous
Frequently Asked Questions
Is the salary disclosed for the Front Office Supervisor position at accorhotel?
The salary for this Front Office Supervisor role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office Supervisor position at accorhotel located?
This Front Office Supervisor role at accorhotel is based in Nairobi, Nairobi County, Kenya. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office Supervisor role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Front Office Supervisor role at accorhotel.
How do I apply for the Front Office Supervisor position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office Supervisor job at accorhotel posted?
This Front Office Supervisor position at accorhotel was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office Supervisor
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.