Front Office & Reservations Agent

motelone· Front Office & Reservation
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About this role

Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in. At the front desk and in our Reservations department, you will be responsible for:

  • Looking after our guests, including check-in and check-out
  • Reviewing and processing bookings, overbookings and options
  • Maintaining Sihot, as well as our electronic bookings systems
  • Producing and verifying invoices, including managing payments
  • Cash transactions and cashing up
  • Administrative and organisational tasks (e.g. managing no-shows, answering emails)

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

  • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
  • Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry 
  • Be open and communicative and have a solid command of (written and spoken) English
  • Be a team player and willing to provide assistance across departments – we achieve our results together

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Front Office & Reservations Agent position at motelone?
The salary for this Front Office & Reservations Agent role at motelone is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office & Reservations Agent position at motelone located?
This Front Office & Reservations Agent role at motelone is based in England, gb, London, London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office & Reservations Agent role at motelone full-time or part-time?
This is listed as a Full time position. It is posted as a Front Office & Reservations Agent role in the Front Office & Reservation department at motelone.
Which team or department does the Front Office & Reservations Agent at motelone belong to?
This Front Office & Reservations Agent position is part of the Front Office & Reservation department at motelone. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Front Office & Reservations Agent position at motelone?
Click the "Apply Now" button on this page. You will be redirected to motelone's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office & Reservations Agent job at motelone posted?
This Front Office & Reservations Agent position at motelone was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office & Reservations Agent
motelone
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