Front Office Manager

• Ensure that departments achieve or exceed guest's service expectations
• Control all purchases for the department, consistently aware of quality and cost
• Prepare team member schedules in accordance with budgets and business forecasts
• Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary action.
• Knowledge of budget preparation, payroll, and cost spending controls
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

• Ensure that all the statutory requirements for in house guests are met (C–Forms etc.)

• Maintain high standards of personal appearance, grooming and hygiene in accordance with the hotel policy

• To be flexible and undertake any other duties and responsibilities as assigned by the management to meet business demand and guest service need from time to time.

Financial

• To ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management. 

• To ensure current knowledge of key hotel and department financial targets 

• To maintain a working knowledge of key costs associated with the department 

• To assist in the preparation of budgets and/or forecasts if required 

• Administration 

• To assist in any inventory/stock taking as/when required. 

• To ensure that all projects, departmental reports, schedules, are completed accurately and punctually. 

• To participate in monthly staff meetings and daily follow up action briefings 

• To assist in updating sections of the Departmental Operations Manual when required. 

• To ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity/multi-skilling is maximized to control payroll costs. 

• To be demanding of quality focused standards and not accept those below hotel specifications.  

• To demonstrate full working knowledge of all duties and tasks in the place of work. 

• To provide a friendly, courteous and professional service at all times to both internal and external customers. 

• To ensure confidentiality of all information regarding guests/staff and/or the hotel operations is not disclosed to unauthorized persons at any time. 

• To be flexible and undertake any other reasonable duties and responsibilities as assigned, including redeployment o to alternative departments/areas if required, to meet business demands and guest service needs.