FRONT OFFICE MANAGER
About this role
As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location
Your day to day
People
•Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
•Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
•Ensure your team are properly trained on systems, security, service and quality standards
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Guest Experience
•Ensure your front office team delivers a great service, professional attention and personal recognition
•Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
•Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
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Financial
•Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
•Oversee night audit function and preparation of daily financial reports
•Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Responsible Business
•Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
•Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
•Perform other duties as assigned. May also serve as manager on duty
What we need from you
•Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 6-8 years of Front Office/Guest Service experience including management experience
•Must speak fluent English
•Other languages preferred
Frequently Asked Questions
Is the salary disclosed for the FRONT OFFICE MANAGER position at IHG?
The salary for this FRONT OFFICE MANAGER role at IHG is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the FRONT OFFICE MANAGER position at IHG located?
This FRONT OFFICE MANAGER role at IHG is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the FRONT OFFICE MANAGER role at IHG full-time or part-time?
This is listed as a Full time position. It is posted as a FRONT OFFICE MANAGER role at IHG.
How do I apply for the FRONT OFFICE MANAGER position at IHG?
Click the "Apply Now" button on this page. You will be redirected to IHG's official application portal hosted on oraclecloud where you can submit your application directly.
When was the FRONT OFFICE MANAGER job at IHG posted?
This FRONT OFFICE MANAGER position at IHG was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
FRONT OFFICE MANAGER
IHG
You'll be redirected to IHG's official application page on oraclecloud.