Front Office Manager
accorhotel
Front Office Manager
About this role
Company Description
ibis Surabaya City Center is strategically located in the heart of the city. Close to the famous historical place in Surabaya, Tugu Pahlawan, easy access from Gubeng Railway Station, 40 minutes from Juanda International Airport and within walking distance to the banks, government offices, and shopping center.
The hotel offers 224 comfortable rooms and air-conditioned rooms equipped, all-day Dining restaurant, lobby bar and meeting rooms.
Job Description
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
- Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- To be fully aware, and competent in, all health and safety procedures and policies.
- To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
Qualifications
•Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Hotel PMS.
•Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with others departments.
•Excellent communication skills in English, with a professional, guest-oriented , and service minded attitude.
•High sense of responsibility, integrity, flexibelity and perform under pressure in a fast-paced hotel environment.
Additional Information
•Employee benefit card offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor’s learning programs.
•Opportunity to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Frequently Asked Questions
Is the salary disclosed for the Front Office Manager position at accorhotel?
The salary for this Front Office Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office Manager position at accorhotel located?
This Front Office Manager role at accorhotel is based in East Java, id, Surabaya, Surabaya, East Java, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Front Office Manager role at accorhotel.
How do I apply for the Front Office Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office Manager job at accorhotel posted?
This Front Office Manager position at accorhotel was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.