Front Office Duty Manager
villagroup
Front Office Duty Manager
About this role
Company Description
Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.
Job Description
We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane.
In this hands-on leadership role, you will oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adhere to Accor service standards.
You will lead and support the Front Office team to deliver exceptional guest service, manage daily operations such as check in/ check out, billing and reporting. Handle guest enquiries and resolve issues professionally and promptly. Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations. Train, mentor and develop the team, fostering a positive Heartist culture. Drive revenue through upselling and loyalty engagement. Ensure compliance with WHS, security and Accor brand standards.
Qualifications
You will bring previous experience in a hotel Front Office as a Duty Manager, Strong leadership, communication and problem-solving skills. Proficiency in hotel systems, Opera and Accor systems is an advantage. Ability to work a flexible roster including weekends and evenings. Passion for hospitality and delivering outstanding guest experiences.
Additional Information
Employee Benefits
Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:
- Daily lunch options provided
- Staff discounts in the restaurant
- Accor employee staff rates at any Accor property worldwide
- Food and Beverage discounts at Accor outlets
- Inner city location- public transport options at our door
- Friendly and inclusive team
- Career growth and learning and development
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Come and join our Stylish Heartist Team today!
Frequently Asked Questions
Is the salary disclosed for the Front Office Duty Manager position at accorhotel?
The salary for this Front Office Duty Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Office Duty Manager position at accorhotel located?
This Front Office Duty Manager role at accorhotel is based in au, Brisbane, Queensland, ibis Styles Brisbane Elizabeth Street, ibis Styles Brisbane Elizabeth Street, Brisbane, Queensland, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Office Duty Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Front Office Duty Manager role at accorhotel.
How do I apply for the Front Office Duty Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Office Duty Manager job at accorhotel posted?
This Front Office Duty Manager position at accorhotel was posted on Aug 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Office Duty Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.