Front Office Assistant

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a friendly, professional, and customer-focused Front Office Assistant to support daily office operations while creating positive customer experiences and identifying sales opportunities. This role is ideal for individuals who enjoy interacting with people, staying organized, and contributing to a welcoming, results-driven environment.

Responsibilities

• Welcome customers and visitors in a friendly and professional manner.
• Provide information about products and services to interested customers.
• Identify customer needs and recommend appropriate products or solutions.
• Support customer engagement and promotional activities.
• Assist with sales opportunities generated through customer interactions.
• Answer phone calls and respond to customer inquiries.
• Assist with scheduling, customer records, and routine administrative tasks.
• Maintain a professional, organized, and welcoming front office environment.
• Support promotional materials and customer information.
• Collaborate with team members to achieve customer engagement and sales goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Professional, friendly, and customer-focused personality.
• Confident interacting with customers and visitors.
• Goal-oriented and willing to learn sales skills.
• Excellent organizational and multitasking abilities.
• Reliable, adaptable, and detail-oriented.
• Previous experience in sales, customer service, hospitality, retail, or front office support is a plus but not required.

Additional Information

• Full-Time Employment: Stable schedule and consistent work opportunities.
• Growth Opportunities: Opportunities to develop professionally and take on additional responsibilities.
• Skill Development: Build valuable skills in warehouse operations, inventory management, logistics, organization, and teamwork.
• Career Development: Opportunity to grow within a developing organization.
• Supportive Team Environment: Work alongside a collaborative and professional team.
• Hands-On Training: Learn company processes, warehouse procedures, and operational standards.
• Transferable Skills: Gain practical experience and abilities that can support long-term career growth.