Front Office All-Rounder

Company Description

Hotel Woolstore 1888 – Handwritten Collection is one of Sydney’s most unique heritage hotels, located in the heart of Darling Harbour. Blending rich history with contemporary design, our boutique property offers guests an unforgettable stay through its industrial-chic interiors, curated artwork and vibrant atmosphere.

Originally built in 1888, the hotel is the fourth oldest surviving wool store in Sydney and has been thoughtfully transformed into a distinctive boutique destination. Featuring 90 individually designed guest rooms, an acclaimed restaurant and bar, and versatile meeting and event spaces, Hotel Woolstore 1888 celebrates creativity, individuality and authentic guest experiences.

As part of the globally recognised Accor network and the Handwritten Collection brand, we pride ourselves on delivering genuine hospitality where every guest interaction feels personal, thoughtful and memorable.

Job Description

We are seeking a passionate and versatile Front Office All-Rounder to join our team at Hotel Woolstore 1888. This unique hybrid role combines Front Office and Food & Beverage, offering the opportunity to create exceptional guest experiences across multiple areas of our boutique hotel.

As a Heartist, you will be at the centre of the guest journey — welcoming guests at reception, providing personalised service and supporting our restaurant and bar operations. You will thrive in a role where no two days are the same and where your genuine passion for hospitality helps create memorable moments.

What You’ll Be Doing:

• Deliver personalised check-in and check-out experiences that reflect the Handwritten Collection spirit.
• Assist guests with enquiries, payments, requests and daily hotel services.
• Support Food & Beverage operations by delivering attentive service across our restaurant and bar.
• Assist with events, functions and dining experiences within the hotel.
• Create meaningful guest connections by sharing your knowledge of the hotel and local area.
• Respond to guest requests and resolve concerns with care and professionalism.
• Support broader hotel operations including phones, emails and occasional porter duties.

Qualifications

We are looking for someone who loves hospitality, enjoys variety and takes pride in creating memorable guest experiences.

You will bring:

• Experience in Front Office, Food & Beverage or a similar hospitality role.
• A genuine passion for personalised service and creating positive guest interactions.
• A friendly and confident communication style with the ability to connect with people.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• A flexible, team-focused approach and willingness to support across hotel operations.
• Availability to work a rotating roster including mornings, evenings, weekends and public holidays.
• Experience with hotel systems such as Opera Cloud is advantageous but not essential.
• Current RSA certification or willingness to obtain prior to commencement.

Join Hotel Woolstore 1888 and become part of a boutique hotel team where individuality is celebrated, connections matter and every guest experience tells a story.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.