Front Desk Receptionist

Who we are At Stella Stays, we’re not just another hospitality brand – we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months. We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world-class amenities. No paperwork, no hassle – just modern, effortless living. Behind this vision is a team of ambitious, fast-moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before – together. If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays. At Stella Stays, you will: We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Receptionist in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders. Responsibilities: • Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction. • Oversee in-house inventory management and stock counts to maintain adequate supplies. • Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work. • Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests. • Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback. • Ensure compliance with property documentation requirements and quality assurance standards. • Respond promptly and professionally to on-ground guest requests, ensuring their needs are met. • Handle add-on service requests and coordinate with relevant service providers. • Source and manage reliable service providers and vendors while negotiating favorable contracts. • Maintain data control and protect the confidentiality of sensitive information. • Greet visitors, clients, and partners, providing a professional and welcoming atmosphere. • Answer and direct incoming calls, taking accurate messages when necessary. • Manage incoming and outgoing mail and packages. • Maintain the tidiness and professional appearance of the reception area. • Assist with ad hoc administrative tasks as required. Qualifications: The ideal candidate for this role should have: • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). • Proven experience in operations and front desk management, preferably within the hospitality industry. • Strong organizational and multitasking abilities with excellent attention to detail. • Excellent communication and interpersonal skills to interact effectively with guests and stakeholders. • Proficiency in property management systems and other relevant software. • Ability to work independently and make sound decisions in a fast-paced environment. Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by management.