Front Desk / Insurance Authorization Specialist - Bilingual

We are seeking an experienced Front Desk / Insurance Authorization Specialist to join our growing medical practice. This role is ideal for a detail-oriented professional with a strong background in medical front office operations, insurance verification, and prior authorizations. The ideal candidate thrives in a fast-paced environment, delivers exceptional patient service, and is comfortable handling a high volume of inbound and outbound calls.

Responsibilities

• Answer and manage a high volume of inbound and outbound patient calls professionally and efficiently.
• Schedule new and existing patient appointments, coordinate follow-up visits, and manage patient recall lists.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and track prior authorizations through insurance payer portals and other authorization platforms.
• Prepare patients for telemedicine appointments by completing intake and screening questions, documenting relevant information for the provider.
• Update and maintain accurate patient records within the EMR system.
• Coordinate with providers, patients, and insurance companies to ensure timely patient care.
• Provide outstanding customer service while maintaining patient confidentiality and HIPAA compliance.

If you are an organized, patient-focused professional with experience in medical front office operations and insurance authorizations, we'd love to hear from you!

• Minimum of 2 years of medical front office experience, preferably in Podiatry, Dermatology, Orthopedics, or Sports Medicine.
• Proven experience with insurance verification and prior authorizations.
• Strong knowledge of insurance payer portals and authorization processes.
• Experience managing a high volume of patient phone calls.
• Comfortable interviewing patients and collecting clinical intake information for telemedicine visits.
• Experience scheduling appointments and coordinating patient follow-up care.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish preferred.
• Experience with Practice Fusion EMR is strongly preferred.
• Experience with Weave VoIP phone system is strongly preferred.
• Strong organizational skills with exceptional attention to detail.
• Ability to work independently in a remote environment while managing multiple priorities.

Preferred Qualifications

• Experience working in a specialty medical practice.
• Strong understanding of HIPAA regulations and medical office workflows.
• Comfortable learning new software and adapting to evolving processes.

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 10 AM to 6 PM PST.