Front desk executive

This role is for one of Weekday’s clients
Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)

Min Experience: 2+ years
Location: Noida, Delhi
JobType: full-time

We are looking for a professional and well-presented Front Desk Executive to manage reception operations and provide excellent customer service in a healthcare, dermatology, skin, aesthetic, or cosmetic clinic environment. The ideal candidate should have strong communication and organizational skills, along with prior experience handling front desk responsibilities in a similar setting.

Key Responsibilities

• Manage day-to-day front desk and reception operations efficiently.
• Welcome and assist patients/clients in a professional, courteous, and friendly manner.
• Handle patient registrations, appointments, inquiries, and follow-ups.
• Coordinate appointment scheduling and ensure smooth patient flow.
• Respond to calls, messages, and general queries promptly and professionally.
• Maintain accurate patient and appointment records.
• Coordinate with doctors, therapists, consultants, and internal teams to ensure seamless service.
• Handle basic billing, documentation, and administrative activities as required.
• Maintain reception records, reports, and other relevant documentation.
• Ensure the reception area is organized, professional, and welcoming.
• Handle customer concerns and escalate issues to the appropriate team when required.
• Perform day-to-day administrative tasks using MS Office and other basic office tools.

Requirements

• Prior experience as a Front Desk Executive, Receptionist, or Reception Executive, preferably in a dermatology clinic, skin clinic, aesthetic clinic, cosmetic business, or healthcare organization.
• Excellent verbal and written English communication skills.
• Strong customer handling and interpersonal skills.
• Professional, courteous, and confident personality.
• Good organizational and multitasking abilities.
• Comfortable handling patients/clients and managing multiple responsibilities simultaneously.
• Basic proficiency in MS Office.
• Ability to work in a fast-paced and customer-focused environment.

Must-Have Skills

• Front Desk Operations
• Reception Handling
• MS Office
• Customer Handling

Good-to-Have Skills

• Good English Communication
• Healthcare / Clinic Experience
• Appointment Management
• Patient Coordination