Front Desk Attendant

Department: Parks & Recreation         

Reports To: Administrative Services Manager

FLSA Classification: Non-Exempt

GENERAL PURPOSE:

The Front Desk Attendant will serve as a customer service representative serving the needs of the patrons that enter or call High Blue. They will serve as an ambassador for the High Blue with a cheerful and positive attitude. They will be knowledgeable on all passes, facilities, and programs to be able to answer any inquiries. Incumbent must demonstrate a strong personal commitment to the mission and goals of the Belton Parks & Recreation Department. They will carry out their assigned responsibilities in accordance with the organization’s policies and applicable laws.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties are not intended to serve as a comprehensive list of all duties performed by the individual in this classification, only a representative summary of the primary duties and responsibilities.  Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties as assigned.

• Greet patrons entering the facility, answer questions, take registrations for programs, sell memberships and process requests for facility reservations. Provide receipts for monies received.
• Handle customer service inquiries and related problems.
• Be completely knowledgeable of all High Blue & Recreation programs and services to answer questions and/or channel calls to the proper administrative and support staff.
• Give tours of High Blue to anyone that may be a potential member or renter.
• Supervise all areas of High Blue ensuring that all patrons adhere to all policies.
• Supervise all rentals and programs to ensure they run smoothly and adhere to all policies.
• Open and/or close High Blue.
• Assist administrative staff with maintenance of all pass-holder records.
• Assist in training new staff members and maintaining effective working relations with all other part-time staff.
• Knowledge of computer functions including RecTrac entries of program participants, pass participants, reservations, and cash register.
• Be knowledgeable and follow procedures regarding money handling.
• Assist administrative staff with mailings and special promotions.
• Report any damage or maintenance needs to the Park Superintendent immediately.
• Assist in building cleanliness, rental/program set-ups and clean-ups when needed.
• Maintain the front desk area in a clean and organized manner.
• Other duties as assigned by the Administrative Services Manager

MINIMUM QUALIFICATIONS:

Required knowledge, skills, and abilities:

• Ability to walk and stand for long periods of time.
• Ability to use fitness equipment properly and safely.
• Ability to understand and follow written and oral instructions.
• Ability to exhibit a positive approach in public contact and a calm nature in problem solving situations.

Education and Experience:

• High School diploma or GED equivalent preferred.
• Previous experience in working with children preferred.
• Current CPR, First Aid, and AED certifications preferred.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee frequently is required to stand, walk; and use hands to finger, handle, feel or operate objects, tools, or controls. 
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must frequently lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts. 
• The employee occasionally works in highs, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and toxic chemicals. 
• The employee is occasionally exposed to risk of electrical shock.