Front Desk Agent
accorhotel
Front Desk Agent
About this role
Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Fujairah Beach Resort
Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.
As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.
Primary Duties:
- Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
- Maintain Guest confidentiality and security at all times
- Ensure guest methods of payment are in good standing at all times
- Engage guests in public area to direct and answer questions
- Orient guests in the hotel and help them to understand the property and amenities
- Recognize and highlight benefits for all VIP guests
- Upsell guests rooms and promote all hotel services and events.
- Complete daily reports to manage all guest credit card balances and billing
- Complete daily reports for guest requests and room preferences
- Assist in guest problem resolution
- Maintain a cash bank for guest transactions
- Correctly complete all end of day cashiering
- Engage in the implementation of all Fairmont Standards in the Front Office
- Exude a professional and luxury demeanor at all times
Qualifications
- Fluency in English language is a must
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Proficient in Opera PMS and Front Office System
- At least 1-2 year experience working as Receptionist in a 4-5 star hotel
- Commitment to maintaining confidentiality and adhering to ethical standards in financial practices
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Front Desk Agent position at accorhotel?
The salary for this Front Desk Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Desk Agent position at accorhotel located?
This Front Desk Agent role at accorhotel is based in ae, Dibba Al-Fujairah, Dibba Al-Fujairah, Fujairah, United Arab Emirates, Fujairah. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Desk Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Front Desk Agent role at accorhotel.
How do I apply for the Front Desk Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Desk Agent job at accorhotel posted?
This Front Desk Agent position at accorhotel was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Desk Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.