Brokerage Officer
hcmportal
Freight Senior Lead
hcmportal· 470 UPS SCS INDIA PVT LTD
About this role
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Key Responsibilities
Customer Service
- Act as the primary contact for customers regarding shipment status, inquiries, and service requests.
- Provide timely shipment updates and milestone tracking.
- Handle customer complaints and resolve service issues professionally.
- Build and maintain strong customer relationships.
- Coordinate with sales teams to support customer requirements and business growth.
- Ensure customer SOPs and service expectations are met.
Operations Management
- Coordinate export and import shipments via Ocean Freight.
- Arrange bookings with shipping lines, transporters, and overseas agents.
- Monitor shipment movement from origin to destination.
- Ensure timely cargo pickup, stuffing, transportation, customs clearance, and delivery.
- Manage shipment exceptions and operational disruptions.
- Coordinate closely with transport vendors and customs brokers.
- Verify document accuracy and regulatory compliance.
- Ensure timely invoicing and revenue recognition.
- Verify vendor invoices and operational costs.
Coordination & Communication
- Liaise with shipping lines, CHA partners, transporters.
- Coordinate with origin and destination offices to ensure smooth shipment execution.
- Follow up on shipment milestones and document submission timelines.
KPI Management
- Update shipment information in systems.
- Maintain operational reports and shipment trackers.
- Monitor KPIs such as:
- On-time shipment execution
- Documentation accuracy
- Customer response time
- Customer satisfaction
- Shipment profitability
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Frequently Asked Questions
Is the salary disclosed for the Freight Senior Lead position at hcmportal?
The salary for this Freight Senior Lead role at hcmportal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Freight Senior Lead position at hcmportal located?
This Freight Senior Lead role at hcmportal is based in IN - DELHI (SMALL PACKAGE) (INOKH). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Freight Senior Lead role at hcmportal full-time or part-time?
This is listed as a Full time position. It is posted as a Freight Senior Lead role in the 470 UPS SCS INDIA PVT LTD department at hcmportal.
Which team or department does the Freight Senior Lead at hcmportal belong to?
This Freight Senior Lead position is part of the 470 UPS SCS INDIA PVT LTD department at hcmportal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Freight Senior Lead position at hcmportal?
Click the "Apply Now" button on this page. You will be redirected to hcmportal's official application portal hosted on workday where you can submit your application directly.
When was the Freight Senior Lead job at hcmportal posted?
This Freight Senior Lead position at hcmportal was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Freight Senior Lead
hcmportal
You'll be redirected to hcmportal's official application page on Workday.