Treasury Analyst
zopa
Fraud Team Leader – Investigations
zopa· Fraud Ops
About this role
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The role:
As a Fraud Team Leader at Zopa, you’ll lead the day-to-day running of our fraud investigations and recovery team within the Fraud Operations Tribe. You’ll manage and motivate a team of fraud specialists to deliver great customer outcomes, in line with Zopa’s purpose - ‘Home of Money’.
You’ll bring deep knowledge of fraud typologies, operations and processes across multiple products, a strong grasp of relevant regulation and law, and the confidence to handle impersonation, scams, account takeover and complex cases. Just as important, you’ll use data and insight to drive team performance, build a customer-first culture, and keep improving how we work - including how we use AI.
Working Pattern:
This is a hybrid role, with the team working in the office 1 day a week.
Your working week will consist of 7.5 hour shifts scheduled between 8:00 am and 8:00 pm, Monday to Friday. You will also be required to work one day of the weekend every other week, from 9:00 am to 5:30 pm, which will be worked remotely. If you work a weekend day, you will receive a day off during the week in lieu.
In addition, you will be required to work some bank holidays per year, for which you will receive time off in lieu.
Frequently Asked Questions
Is the salary disclosed for the Fraud Team Leader – Investigations position at zopa?
The salary for this Fraud Team Leader – Investigations role at zopa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Fraud Team Leader – Investigations position at zopa located?
This Fraud Team Leader – Investigations role at zopa is based in London. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Fraud Team Leader – Investigations role at zopa full-time or part-time?
This is listed as a Employee Permanent position. It is posted as a Fraud Team Leader – Investigations role in the Fraud Ops department at zopa.
Which team or department does the Fraud Team Leader – Investigations at zopa belong to?
This Fraud Team Leader – Investigations position is part of the Fraud Ops department at zopa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Fraud Team Leader – Investigations position at zopa?
Click the "Apply Now" button on this page. You will be redirected to zopa's official application portal hosted on lever where you can submit your application directly.
When was the Fraud Team Leader – Investigations job at zopa posted?
This Fraud Team Leader – Investigations position at zopa was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Fraud Team Leader – Investigations
zopa
You'll be redirected to zopa's official application page on Lever.