Fractional Head of Customer Success

reflow· Customer Success
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🌍 Remote📍 United StatesPartTime

About this role

We’re building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. We’re a U.S.-based tech company with a high bar for talent, ownership, and execution — and we’re intentional about building a strong, globally distributed team from the start.

What you’ll do

Problem: The founder is managing the Customer Success team today, but needs to free up his time and better set up this team for success.

Specifically, you'll:

  • Manage our two CSMs

  • Start super hands-on to learn the product, but then quickly focus on team management and performance

  • Build out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performance

  • Shadow relevant customer conversations

  • Own the full customer lifecycle from pilot through expansion

  • Act as the founder's single point of contact for Customer Success

‍

Who you are

  • Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market & enterprise buyers

  • Significant experience managing CS teams, hiring, firing, and setting performance standards

  • Designed the full CS lifecycle end-to-end

  • Comfortable working on an hourly basis (not retainer), tracking your hours, and moving with efficiency

  • Based in the USA or Canada only

Nice-to-haves:

  • Experience with data-heavy, workflow-heavy, or other kinds of highly technical enterprise products

  • You've built out the founding CS team

 

Why join

  • High ownership over technical hiring at an early-stage company.

  • Direct partnership with the Founder

  • Opportunity to shape how Reflow hires globally from the ground up.

  • Flexible, remote, fractional setup with high trust and high expectations.

Compensation:

We offer competitive pay based on the market and where you’re located. The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates. Our final offer will depend on things like your experience, skill set, and location.

Frequently Asked Questions

Is the salary disclosed for the Fractional Head of Customer Success position at reflow?
The salary for this Fractional Head of Customer Success role at reflow is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Fractional Head of Customer Success job at reflow remote?
Yes, this Fractional Head of Customer Success position at reflow is remote, with team members based in United States. You can work from home or anywhere in the supported regions.
Is the Fractional Head of Customer Success role at reflow full-time or part-time?
This is listed as a PartTime position. It is posted as a Fractional Head of Customer Success role in the Customer Success department at reflow.
Which team or department does the Fractional Head of Customer Success at reflow belong to?
This Fractional Head of Customer Success position is part of the Customer Success department at reflow. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Fractional Head of Customer Success position at reflow?
Click the "Apply Now" button on this page. You will be redirected to reflow's official application portal hosted on ashby where you can submit your application directly.
When was the Fractional Head of Customer Success job at reflow posted?
This Fractional Head of Customer Success position at reflow was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Fractional Head of Customer Success
reflow
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You'll be redirected to reflow's official application page on Ashby ATS.