Food & Beverage Team Leader
About this role
Company Description
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests.
We are looking for ambassadors for Sofitel Auckland Viaduct Harbour as Full -Time Food & Beverage Team Leader. The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.
Job Description
- Lead and support the daily operations across our Food & Beverage outlets, including Restaurant & Bar, Conference & Events, Club Lounge, Minibar, and In-Room Dining.
- Supervise, coach, and motivate the Food & Beverage team to consistently deliver exceptional 5-star luxury service experiences.
- Be a visible leader on the floor, ensuring smooth service operations and providing hands-on support during busy periods.
- Build positive relationships with guests by proactively addressing requests, resolving concerns, and creating memorable experiences.
- Work closely with the Culinary team to ensure food quality, presentation, and service standards are consistently maintained.
- Monitor stock levels, assist with inventory management, and ensure outlet equipment and supplies are maintained.
- Drive outlet revenue through effective promotion of hotel campaigns, special events, and upselling opportunities.
- Support the onboarding, training, and development of team members, fostering a culture of continuous learning and excellence.
- Conduct pre-shift briefings and team meetings to communicate daily priorities, service standards, and business updates.
- Ensure compliance with health, safety, hygiene, and brand standards across all Food & Beverage operations.
Qualifications
- Previous experience in a Food & Beverage leadership role, ideally within a luxury hotel or premium hospitality environment.
- A passion for delivering exceptional guest experiences and leading teams to exceed expectations.
- Strong interpersonal and communication skills with the ability to positively influence others
- Demonstrated leadership and team working skills, and able to manage schedules
- Ability to problem solve in a fast-paced environment, and resolve guest feedback
- Knowledge of health and safety regulations food handling best practices
- Understanding of food and beverage operations, inventory and ordering
- A passion for Food & Beverage with the drive to excel your career
Additional Information
- Learn your Way - Access to our Docebo so you can Earn while you Learn!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
- Access to our Employee Assistance Program
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