Food and Beverage Supervisor | Banquets
accorhotel
Food & Beverage Guest Relations
About this role
Company Description
Job Description
- Maintain a strong floor presence across Food & Beverage Restaurants and proactively engage with guests.
- Welcome and interact with guests in a warm, professional, and personalized manner.
- Recognize and follow up on VIP, repeat, and special-occasion guests.
- Proactively identify guest needs and address concerns before they become complaints.
- Ensure guests receive a consistent experience in line with Sofitel standards and the hotel's service philosophy.
- Support VIP dinners, special events, important guest occasions, and other key F&B experiences.
- Build positive relationships with regular and high-value guests.
- Proactively collect guest feedback through direct interaction and approved feedback channels.
- Record guest comments, preferences, suggestions, and complaints accurately.
- Identify recurring guest concerns and communicate them to the relevant Outlet Manager.
- Share important guest feedback during daily briefings and F&B management meetings.
- Prepare regular guest feedback reports highlighting:
Qualifications
Bachelor's in Tourism , or any related Field.
- ( 0-3 ) years experience working in Food & Beverage
- Fluency in English is a must.
- Additional languages are a plus.
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
Additional Information
.
Frequently Asked Questions
Is the salary disclosed for the Food & Beverage Guest Relations position at accorhotel?
The salary for this Food & Beverage Guest Relations role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Food & Beverage Guest Relations position at accorhotel located?
This Food & Beverage Guest Relations role at accorhotel is based in Cairo, Cairo, , Egypt, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Food & Beverage Guest Relations role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Food & Beverage Guest Relations role at accorhotel.
How do I apply for the Food & Beverage Guest Relations position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Food & Beverage Guest Relations job at accorhotel posted?
This Food & Beverage Guest Relations position at accorhotel was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Food & Beverage Guest Relations
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.