Purpose

Performs essential base-level tasks & functions related to service fulfillment, disinfection & sanitation in patient facing, ancillary or back-office areas Provides service, support & colleague or customer support in accordance with level of experience, education, regulatory agency standards & established policies & procedures. Conducts daily functions in a compassionate, ethical & respectful manner. Supports patients, families & guests in exceeding their expectations. Demonstrates the ability to deliver personalized care & service unique to the patients' & families' expectations / needs.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions 

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:
Performs job related activities for customers in designated areas. Responds promptly & directly to meet or exceed customers’ needs.

Process Focus:
Follows standards of performance & work processes in designated areas. Is careful not to waste unnecessarily, being respectful of equipment & material resources.

Communication:
Maintains appropriate communication related to all colleagues, patients, visitors & families.

Environment:
Performs work in an environmentally safe, professional & healthy manner; self-monitors & initiates corrections & / or seeks guidance when needed. Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

• Collect meal orders, prepares, assembles, and serves food according to dietary guidelines and quality standards

• Handles more advanced prep and ensures items meet production tallies and deadlines

• Coordinates with cooks, supervisors, and clinical staff on food quality and equipment

• Rotates and replenishes floor stock, food supplies, and kitchen inventory to maintain par levels and reduce waste

• Cleans dishes, utensils, equipment, and work areas; ensures sanitation compliance and reports maintenance or safety issues

• Operates basic kitchen tools, cleans, and maintains equipment according to safety protocols

• Follows food safety and hygiene guidelines, monitors and records food and equipment temperatures to meet regulatory standards

• Operates point-of-sale systems, handles cash transactions accurately

Minimum Qualifications

Serve Safe Certification or within 6mo. of hire. Food Handlers Certification in line with state requirements, or within 6 mo. of hire. Diet competency certification or within 6 mo. Of hire.

Additional Qualifications (nice to have)

High School Diploma or GED. 1-2 year of customer service