Financial Counselor

Where You’ll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.

Job Summary and Responsibilities

As a Financial Counselor, you will manage hospital financial assistance programs, helping patients navigate the complexities of their healthcare costs while ensuring organizational policies are consistently met.

Every day, you will estimate patient liability, secure payments, and investigate all potential coverage sources—including private insurance, Workers' Compensation, and government programs—while acting as a vital liaison between patients, medical staff, and external agencies.

To be successful in this role, you will need to demonstrate meticulous attention to detail in processing charity applications and documentation, combined with the professional communication skills necessary to resolve billing concerns and secure financial outcomes for both the facility and the patient.

• Counsel insured and uninsured patients regarding financial responsibility, estimated patient liability, and available financial assistance or payment options.
• Screen patients for eligibility for hospital financial assistance, charity care, foundation programs, and other programs.
• Complete, submit, and follow up on charity care and financial assistance applications to ensure timely eligibility determinations.
• Collect patient portions as applicable and assist patients with establishing approved payment plans in accordance with hospital policies.
• Coordinate with leadership as required for approval of payment plans or settlements based on established approval guidelines.
• Perform account adjustments or write‑offs in accordance with hospital financial assistance policies as deemed necessary.

Student loan repayment program offered!

Job Requirements

Required

• High School Diploma or GED

Preferred

• Two (2) years of health care experience