Financial Center Operations Manager

Responsibilities:

• Drive operational excellence across all financial centers, supporting Retail Banking Leadership with a solution-oriented approach.
• Facilitate cross-team collaboration and provide operational and administrative support to leadership.
• Provide guidance, support, and conflict resolution to team members while adhering to bank guidelines, policies, and applicable laws.
• Execute audits and risk-related reviews; maintain a strong control environment and report findings and updates to the Retail Banking leadership and internal risk partners.
• Identify, assess, and mitigate operational and compliance risks across the Retail line of business; escalate critical risks to leadership.
• Create, modify, and review processes, procedures, and training materials that support operational changes and enhancements to the front line.
• Lead Retail Operations training across the line of business; develop and maintain a properly cross-trained staff.
• Coordinate operational issues including application access, equipment needs, workflow, and transaction integrity while maintaining operational consistency across all Financial Centers.
• Act as a coach and mentor across all levels of Financial Center Leadership to strengthen foundational operational excellence
• Prepare, maintain, and distribute operational reports.
• Own and execute special projects as needed.

Qualifications:

• 10+ years in Retail Banking, with very strong knowledge of operational procedures, bank regulations, risk management and compliance
• 5+ years prior Retail Banking management experience required
• Bachelor’s degree in business (Finance, Accounting, Real Estate, etc.) or other relevant degree preferred
• Strong knowledge of bank security protocols, financial center operations, client service, and sales.
• Proven leadership skills; ability to build influence and drive change management.
• Excellent ability to multi-task, manage competing priorities, and maintain attention to detail and accuracy.
• Strong independent judgment; comfortable de-escalating concerns and implementing creative solutions.
• Strong observation and decision-making skills.
• Strong technical proficiency in MS Office, Power BI, Salesforce, and financial/data reporting.
• Exceptional written, interpersonal, and communication skills.
• Demonstrated project management expertise; ability to lead complex, multi-phase initiatives with competing priorities.
• Strong risk management and compliance acumen; ability to identify and resolve operational risks proactively.
• Ability to work effectively in a fast-paced, highly collaborative environment.
• Comfortable traveling to multiple Financial Center sites (75%+ travel, including overnight stays required).
• Flexible and adaptable to changing business priorities.

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.