Financial Analyst I, GFS Services FP&A

The Financial Analyst(FA) will be part of GFS team supporting FinOps AP teams across the globe. We have about 44 processes with 60 different work drivers for AP Ops teams across various Amazon business channels. We plan to have end to end forecasting models for these processes fully automated in Anaplan. This analyst will primarily own detailed analysis of forecasting models for each business and provide visibility into work driver forecasts, Average Handling Time (AHT) trends and Headcount (HC) requirements for Ops leaders to make timely data driven decisions. He/She will be working with global Finops finance partners and Service Center (SC) finance teams to highlight the risk and opportunities identified through the models.
This FA will need to track various efficiency projects and understand the detailed assumptions/calculations that project owners have taken for ROI and connect them back to the work drivers we track and forecast in process models. He/She will drive improvement in the quality of monthly HC validation and manual work driver updates, by providing more 1 on 1 out-reach to SPOC’s from Ops team. This FA will also support designing and developing new forecasting models for processes that do not have end to end process models yet.


Key job responsibilities
Key Responsibilities:
• Drive monthly review and governance of quality of data for the process models.
• Coordinate with AP Ops teams to review HC allocations and work driver forecast assumptions like inflows, healthy backlogs, overtime, productivity based on past trend and standard calculation for HC requirements and CPT etc. for each process models.
• Identify opportunities to improve efficiency through AHT tracking and highlight them to business and service center leadership
• Leverage the work driver/HC data in Anaplan to support validation the ROI/savings assumptions for new investments and ACES projects. Update the impact of these projects in bottom-up forecast assumptions and track variance once the project is delivered.
• Drive modeling of new process models and partner with WCP Anaplan Build team to automate the model.
• Provide business requirement documents to FinAuto team to automate work driver data pipelines.

Basic qualifications

- Bachelor's degree or above in finance, accounting or related field
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Experience analyzing data and creating reports for leadership

Preferred qualifications

- Experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python), or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Experience in process design and documentation
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in managing and troublshooting network
- 5+ years’ experience in Capacity planning/ Work force management experience

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