Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Field Service Technician is responsible for performing field service activities at customer sites in a safe and efficient manner. This role includes troubleshooting mechanical, electrical, and diesel equipment, performing preventative maintenance, managing parts inventory, and identifying and resolving safety issues related to company and customer-owned equipment. The technician will work directly with customers across multiple sites and technologies and will use strong critical thinking and problem-solving skills to diagnose issues and provide effective solutions.

Who We Are Looking For

Xylem is seeking mechanically inclined professionals who are passionate about hands-on work, troubleshooting, and problem-solving. We encourage individuals with backgrounds in field service, electrical work, diesel, mechanical systems, industrial equipment, fusion, or related skilled trades to apply.

Experience working with pumps or other technical equipment is a plus, and candidates with a strong customer service mindset and an interest in developing their technical skills are encouraged to apply.

At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

Essential Responsibilities

• Create and maintain a safe working environment and culture within the organization.
• Perform field service activities and troubleshoot equipment at customer sites.
• Perform preventative maintenance and support the repair of mechanical, electrical, and diesel equipment.
• Identify and resolve safety issues involving company and customer-owned equipment.
• Manage and maintain parts inventory as needed to support field service activities.
• Take care of company property, tools, equipment, and vehicles.
• Communicate professionally with customers and provide effective solutions to service needs.
• Work effectively as part of a team while also demonstrating the ability to work independently.
• Demonstrate accountability, innovation, and empowerment in support of a high-impact culture.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of technical work experience; 1 year preferred.
• Experience in field service, mechanical, electrical, diesel, fusion, industrial equipment, or related technical work preferred.

Skills

• Electrical, mechanical, diesel, and/or fusion experience depending on business unit.
• Strong troubleshooting and technical problem-solving abilities.
• Ability to work independently with limited supervision.
• Experience using Microsoft Office applications and smart devices.
• Strong customer service and communication skills.
• Ability to synthesize technical information and communicate it clearly.
• Strong critical thinking and problem-solving abilities.
• Ability to develop solutions and solve problems in new and unexpected situations.

Travel and Driving Requirements

• Daily local travel to customer sites is required, with overnight travel as needed based on business needs.
• This position requires operating a company vehicle. Candidates must have and maintain a valid driver’s license and a clean driving record that meets company standards.
• Candidates must successfully complete all required driver, DOT, medical, and background screening requirements.
• Ability to obtain required customer site clearances, including TWIC, DISA, or other site-specific credentials, as needed.

Compensation & Benefits

The estimated pay range for this position is $27 to $29 per hour. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.