Field Service Technician

Primary Responsibilities

• Demonstrate intermediate knowledge of internal combustion engines, electrical circuits, and mechanical systems used in power generation equipment.
• Determine overall mechanical condition of generators and equipment, diagnose malfunctions, and initiate repair actions.
• Systematically analyze equipment issues through visual/auditory inspection and test equipment.
• Utilize diagnostic computer programs effectively.
• Perform operational inspections and ensure equipment is properly serviced prior to rental.
• Complete repairs such as replacing engine heads, seals, accessory components, and performing engine overhead adjustments.
• Repair, adjust, or replace major assemblies and sub-assemblies including generator ends, radiators, fuel systems, and exhaust systems.
• Use technical manuals, wiring schematics, test equipment, and Cummins-based diagnostic software proficiently.
• Follow all established safety policies and standards.
• Safely operate hand and power tools, forklifts, overhead cranes, welders, and cutting/grinding tools; properly handle hazardous waste.
• Teach and guide Level 1 technicians on generator fundamentals.
• Troubleshoot equipment issues with customers over the phone as needed.

Job Duties

• Conduct preventative maintenance and repairs on power generation equipment.
• Perform accurate mechanical inspections and document findings.
• Maintain a clean and safe work environment.
• Communicate equipment status and repair timelines with operations and customers.
• Support after-hours service calls as required.
• Safely move, lift, and position equipment using forklifts and overhead cranes.
• Complete service documentation, work orders, and reports using computer-based systems.

Education & Qualifications

• Minimum of 2+ years of experience in small engine repair, mechanical work, or as a service technician.
• Basic knowledge of engine functionality and manufacturer-recommended service procedures required.
• Proficiency with basic computer systems, including diagnostic and mechanical troubleshooting programs.
• Strong communication skills with the ability to provide quality customer service and effectively communicate with internal teams.
• Ability to work independently with minimal supervision, including availability for after-hours callouts as needed.
• Experience operating forklifts and overhead cranes preferred (or ability to obtain certification).
• Must meet all internal driver eligibility requirements, including compliance with company policies, valid licensing, and acceptable driving record criteria.

Veterans Welcome 

In NOV, we proudly support and hire U.S. military veterans. We recognize the value of your leadership, technical expertise, and dedication to mission success. Veterans from all branches are encouraged to apply and build a future with us. 

Learn More
Visit our benefits website at https://usbenefits.nov.com/
Visit our about us page: https://www.nov.com/about/our-business-units/wellsite-services