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Job Description: Field Service Representative

Company: ICS Cool Energy Role: Field Service Representative

Position Summary

ICS Cool Energy is seeking a customer-focused and technically capable Field Service Representative to support the installation, maintenance, troubleshooting, and repair of temperature control equipment and related systems at customer sites. This role is responsible for delivering high-quality field service, ensuring customer satisfaction, and helping maintain safe, efficient, and reliable operations.

The ideal candidate combines strong mechanical and electrical troubleshooting skills with professionalism, adaptability, and a commitment to service excellence.

Key Responsibilities

• Perform installation, commissioning, maintenance, inspection, and repair of cooling and temperature control equipment at customer locations.
• Diagnose mechanical, electrical, and control system issues and implement effective corrective actions.
• Conduct preventive maintenance activities to maximize equipment uptime and reliability.
• Respond to service calls in a timely manner and provide technical support in the field.
• Complete service reports, maintenance documentation, and job records accurately and promptly.
• Communicate clearly with customers regarding equipment condition, service recommendations, and follow-up actions.
• Ensure compliance with company safety standards, customer site requirements, and applicable regulations.
• Support equipment testing, startup, and operational verification after repairs or installations.
• Maintain service tools, test instruments, and company vehicle in good working condition.
• Collaborate with internal teams including operations, technical support, and customer service to resolve issues efficiently.
• Identify opportunities for service improvement and communicate customer feedback to management.

Required Qualifications

• High school diploma or equivalent required; technical diploma, associate degree, or trade certification preferred.
• Experience in field service, HVAC, refrigeration, industrial cooling, or related mechanical/electrical service environments.
• Working knowledge of mechanical, electrical, and control systems.
• Ability to read technical manuals, wiring diagrams, and service documentation.
• Strong troubleshooting and problem-solving skills.
• Valid driver’s license and willingness to travel to customer sites as needed.
• Ability to work independently with limited supervision.
• Strong communication and customer service skills.
• Proficiency with service reporting tools, mobile devices, or basic computer systems.

Preferred Qualifications

• Experience servicing rental cooling equipment, chillers, HVAC systems, or industrial temperature control solutions.
• Familiarity with refrigerant handling and applicable safety/environmental requirements.
• Relevant certifications in HVAC, refrigeration, electrical systems, or safety training.
• Experience working in customer-facing industrial or commercial environments.
• Understanding of commissioning and startup procedures.

Key Competencies

• Customer focus
• Technical aptitude
• Troubleshooting
• Time management
• Adaptability
• Safety awareness
• Communication
• Team collaboration
• Accountability

Physical Requirements

• Ability to lift and move tools, parts, and equipment within established safety guidelines.
• Ability to work in indoor and outdoor environments, including varying temperatures and weather conditions.
• Ability to stand, walk, bend, kneel, climb ladders, and work in confined or elevated spaces as needed.
• Ability to travel frequently based on service territory and customer demands.

Work Environment

This role operates primarily in the field at customer sites and may require work outside normal business hours, including occasional overtime or on-call support, depending on business needs.

Equal Opportunity Statement

ICS Cool Energy is committed to fostering an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.