Field Service Manager
sila· Management
About this role
Field Service Manager
Davis Heating, Cooling, Plumbing & Electric - Lynchburg, VA
At Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we’ve built our reputation on integrity, craftsmanship, and treating people the right way, including our team.
If you’re looking for a place where your work matters, where you can grow professionally, and where you’re supported by a strong team, you may have found your home at Davis.
We’re always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.
What You’ll Do
- Lead, coach, and develop the team.
- Oversee daily field service operations
- Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
- Navigate customer complaints/concerns to reach an agreement/understanding.
- Gather equipment/materials needed for Installs- for installers to be able to gather & go.
- Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
- Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
- Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
- Set clear expectations and hold the team accountable for results
- Recruit, interview, hire, and onboard technicians
- Identify training needs and help technicians continue developing their skills
- Ensure OSHA, safety, and company standards are followed
- Assist with budgeting, forecasting, staffing, and controlling service-related expenses
- Partner with dispatch, sales, technicians, and leadership to improve operations
- Identify problems quickly and implement solutions
- Build a positive, accountable, high-performing service team
What We’re Looking For
- Strong operational and problem-solving skills
- Comfortable managing KPIs, productivity, revenue, and service performance
- Ability to handle customer escalations and high-pressure situations
- Strong communication and leadership skills
- Safety-focused with knowledge of OSHA and field safety requirements
- Valid driver's license and clean driving record
Why Davis Heating, Cooling, Plumbing & Electric?
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation, sick, and personal days
- Paid training and ongoing education
- Growth opportunities
- Parental leave
- Short-term and long-term disability
- Company-paid life insurance
- Friends and family discounts on services
- Year-round work
Apply today and bring your leadership experience to Davis Heating, Cooling, Plumbing & Electric.
Frequently Asked Questions
Is the salary disclosed for the Field Service Manager position at sila?
The salary for this Field Service Manager role at sila is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Field Service Manager position at sila located?
This Field Service Manager role at sila is based in Lynchburg, VA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Field Service Manager role at sila full-time or part-time?
This is listed as a Full time position. It is posted as a Field Service Manager role in the Management department at sila.
Which team or department does the Field Service Manager at sila belong to?
This Field Service Manager position is part of the Management department at sila. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Field Service Manager position at sila?
Click the "Apply Now" button on this page. You will be redirected to sila's official application portal hosted on lever where you can submit your application directly.
When was the Field Service Manager job at sila posted?
This Field Service Manager position at sila was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Service Manager
sila
You'll be redirected to sila's official application page on Lever.