Field Service Engineer L3 - Central Belt

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Smiths Detection is a global leader in threat detection and security screening technologies, helping to protect people, infrastructure and national interests worldwide.

We are seeking a highly skilled Field Service Engineer to join our Service team in Scotland
this is an excellent opportunity for an experienced engineer with strong electrical, electronic and mechanical troubleshooting skills who enjoys working directly with customers and solving complex technical challenges in the field.

As a Field Service Engineer, you will play a critical role in supporting, maintaining, installing and repairing our advanced detection and screening systems at customer sites across Scotland You will be a key customer-facing representative, ensuring equipment reliability, operational performance and outstanding service delivery.

Preference given to those living in Glasgow / Edinburgh areas.

The Opportunity

Reporting into the Service organisation, you will provide technical support across a range of Smiths Detection products, delivering preventative maintenance, installations, repairs and customer training.

You will work closely with Service Management, Programme Management, Sales, Product Specialists and customer technical teams to ensure the highest levels of customer satisfaction and equipment uptime.

What you will be doing:

• Install, commission, maintain and repair Smiths Detection equipment at customer locations.
• Diagnose and resolve electrical, electronic, mechanical and system-related faults.
• Perform preventative and corrective maintenance activities to agreed schedules.
• Deliver operator-level training to customers and end users.
• Complete service documentation, inspection records and technical reports accurately and in a timely manner.
• Manage spare parts inventory, ordering and returns processes.
• Review service logs and investigate recurring issues to identify root causes and improvement opportunities.
• Provide technical support and guidance to customers and internal service teams.
• Assist with site surveys, pilot programmes, installations and special projects.
• Support service revenue opportunities through proactive customer engagement.
• Ensure tools, test equipment and calibration records are maintained to company standards.
• Work collaboratively with Product Specialists and senior engineers to remain current on product developments and technical trends.
• Maintain compliance with all company Health, Safety and Environmental policies.
• Travel extensively throughout Scotland and occasionally support activities outside normal working hours when required.

Why Join Smiths Detection?

• Work for a global technology leader protecting people and critical infrastructure.
• Exposure to advanced detection and screening technologies.
• Ongoing technical training and development opportunities.
• Career progression within a global organisation.
• Supportive and collaborative team environment.
• Competitive salary, company vehicle, bonus and comprehensive benefits package.
• Join us and help make the world a safer place through innovation, service excellence and cutting-edge technology.

Qualifications

• HNC, ONC, Associate Degree, technical apprenticeship or equivalent engineering qualification in Electronics. 
• Proven experience in field service, maintenance, technical support or repair of electrical and electronic systems.
• Strong fault-finding and troubleshooting skills across electro-mechanical equipment.
• Experience working with customer-facing service environments.
• Good computer literacy, including Microsoft Office applications.
• Ability to read and interpret technical documentation, schematics and manuals.
• Strong communication and customer service skills.
• Full driving licence.
• Willingness to travel extensively across Scotland

Desirable

• Experience with mechanical systems and air-conditioning systems.
• Experience supporting security screening, detection systems, X-ray technology or other complex technical equipment.
• Knowledge of SAP, reporting systems and service management tools.
• Experience using metrology equipment and handheld diagnostic tools.
• Previous experience providing technical or operator training.
• Experience within highly regulated industries such as aviation, defence, security, manufacturing or transportation.

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.